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Form of workJob Description
** About the Technology Reform Team**
The Technology Reform Team is a small, nimble team that works closely with and provides guidance to the Office’s larger Management of Information Systems team. The Team is dedicated to evolving the Office’s technology infrastructure to match the challenges encountered by the modern law office through innovation that balances customer needs against potential risks and rewards. The Team also engages with other teams in the Office to understand their technology needs and help craft solutions for a more effective and satisfied workforce.
** Microsoft 365 Support Analyst Position and Responsibilities**
The Microsoft 365 (M365) Support Analyst will provide guidance and support to the Office for SharePoint and M365 services including OneDrive, Microsoft Teams, Power Automate, Power Apps, and more. This role will also create modern, high impact SharePoint sites for the Office.
As the Microsoft 365 platform is constantly evolving, successful candidates must demonstrate technical aptitude and the ability to learn new technologies quickly in a real-world context. The candidate must also understand a basic level of graphic design and be able to use tools such as Photoshop.
This position requires enthusiasm and energy, willingness to learn and adapt quickly, and excellent written and verbal communication skills. The successful candidate must be a disciplined self-starter as well as a positive team player. Ability to execute tasks with efficiency and quality is required, as is a demonstrated proficiency with general computer hardware and software concepts.
In addition to the range of work described above, the ideal candidate would also be able to perform the following:
- Develop, design, and promote modern SharePoint sites for the Office.
- Move on-premise file shares to modern SharePoint or Teams sites.
- Develop and implement custom solutions using the M365 platform, including SharePoint, Teams, Lists, Forms, Power Automate, Power Apps, etc.
- Provide training to end-users and administrators for M365 services.
- Support and troubleshoot issues related to M365 applications.
- Develop documentation and training material.
- Stay informed on industry trends through industry publications and online sources.
Qualifications
** Minimum Qualifications**
Education
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience
One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.
Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
** Desired Qualifications**
- Experience administering and supporting the M365 platform.
- Experience with database technologies (MySQL, MS SQL).
- Ability to code in at least one of the following environments:
- Power Platform
- PowerShell / Command Shell
- Python
- JavaScript / TypeScript
- HTML/CSS
- One or more years of experience designing and implementing SharePoint sites.
- Experience with cloud technologies (Microsoft Azure).
- Familiarity with graphic design and graphic design tools
- Bachelor’s degree in computer science or related field.
- Certifications such as MCSE/MCSA.
- Solid customer service skills.
- Good analytic and troubleshooting skills.
- Good writing and documentation skills.
- Good verbal and presentation skills.
- Good interpersonal and communication skills.
- Possess attention to detail.
- Experience in the consulting / professional services field.
- Ability to assume responsibility quickly and work independently and efficiently.
- Ability to manage and appropriately balance an active and varied workload, and adjust to occasional workload increases.
- Ability to exercise good judgment, multi-task, and meet deadlines.
- Self-starter and active learner.
- Desire and ability to work successfully as part of a team.
- Ability to work closely with internal customers to assist them in achieving their goals and to provide informed risk analyses about technical options.
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Procedures:
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the next stage of the selection process.
Additional Information
** Salary and Benefits**
The Microsoft 365 Support Analyst position has a 10-step salary scale ranging from $106,470 – $133,926. The successful applicant is appointed to a salary step based on years of experience. The City offers robust health, retirement, and other benefits. For more information please visit: https://sfdhr.org/benefits-overview. Information Technology staff is represented by the International Federation of Professional and Technical Engineers Local 21. Information about compensation and benefits is available by entering Classification Code 1052 at https://careers.sf.gov/classifications/.
Additional Information Regarding Employment with the City and County of San Francisco:
- Information About the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Right to Work
- Copies of Application Documents
- Diversity Statement
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.
- Select the “Apply Now” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Asa Nojd, HR Analyst, at asa.nojd@sfcityatty.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
