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Form of workPosition Title: Manager, Hospice Operations
Department: Hospice
Purpose: Provides leadership and overall supervision of personnel and hospice services. Provides for and retains accountability for the 24 hour supervision of services and clinical staff in hospice. Oversees daily operations and staff assigments for community hospice and Hospice House activities across 24 hours. Provides clinical direction and feedback regarding performance of direct patient care and support staff. Provides data and input into budget development. Responsible for productivity management, new staff orientation and staff education ensuring compliance of staff with identified clinical skill development/competencies/practice guidelines. This includes oversight of management of human, fiscal and material resources in accordance with agency guidelines, hospice philosophies and in compliance with regulatory and professional standards. Key accountabilities include fostering interdisciplinary collaborative relationships using critical thinking and analytical skills to evaluate outcome data and designs/implements performance improvement strategies based on data and regulatory guidelines; actively participates in quality monitoring performance improvement activities and promotes evidence-based practices and identifies program development needs and assists in implementation. Upholds and exhibits behaviors consistent with the Mission, Vision and Values of Genesis Health System. Functions as a member of the VNA administrative team. Serves as a representative on internal committees. Assumes supervisory call rotation with other hospice leaders.
Report To: Director, Home and Community Services
Supervisory Responsibility: Large Group/Multi-Level: The job requires direct responsibility for a large department or unit of greater than 25 employees. In addition to staff, incumbent directly supervises one or more supervisors and/or assistant managers who assist incumbent with managerial responsibilities. Incumbent has multiple shift responsibilities for staff.
Materials Responsibility: High: Work requires a high degree of responsibility for material resources. Examples of resources could include large operating or capital budgets for a large functional area, major plants, facilities or properties, or other equivalent material assets. The employee has a large amount of control over these resources. The cost of errors might result in significant financial loss and affect overall corporate results. The difficulty, variety and depth of problems associated with these material resources is moderately complex.
Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Patients, Families, and Significant Others, Third Party Payors/Insurance Companies, Auditors/Review Agencies, Students/Interns/Residents/Outside Instructors
POSITION SPECIFICATION
Education: Bachelor's Degree
Field Of Study: Nursing
Special Training: Basic Life Support
Training Preferred: Certification in Hospice and Palliative Care Nursing
Licensure/Registration: Licensed in Iowa and Illinois, Valid Driver's License, Auto Insurance-Genesis minimum limits required.
Experience: More than 3 years experience required.
Interpersonal Skills:
Working Conditions: There is limited exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 10% or less of their work day.
Possible Exposure to Blood Borne Pathogens: Yes
Miscellaneous:
