Address
Form of workIt's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
What does the Merchandise Manager do?
Under the leadership of the Store Manager, directly leads the Freight team, and all associates of the store while the Manager on Duty. The Merchandise Manager (MM) is responsible for executing merchandising standards throughout the store. The Merchandise Manager is also responsible to "Wow the Customer", operational controls, inventory integrity, asset protection, cleanliness, safety and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Merchandise Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Merchandise Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
Wow the Customer: Put the customer first and make a difference in people's lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes of MM:
- Leadership
- Trainer/Developer/Motivator
- Communication
- Ownership/Commitment
- Accountability/Delegation/Follow Up
- Sales Driver/Goal Oriented
- Professionalism
- Emerging Skill - Planning/Time Management
- Ensures Merchandise Movement Process is flawlessly executed
- Responsible for merchandising, signing, and resets in Now, Style, Room, Tech, and Party
- Responsible for opening and closing store procedures
- Responsible for performing SM duties in their absence
- Assists in supervising all Associates
- Assists in training all Associates
- Assists in coaching all Associates
- Assists in developing all Associates
- Assists in staff scheduling
- Reviews all corporate communications and reacts accordingly
- Partners with supervisors or corporate office regarding store issues
- Drives store sales and controls expenses
- Uses financial reporting to drive business opportunities
- Assists payroll process and ensures budget is in line with plan
- Assists in merchandising procedures
- Responsible for maintaining assigned zone
- Sets and maintains Market Plan, Signage, and other Merchandise Sets
- Ensures the execution of company Inventory Integrity process
- Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Authorizes register functions including post voids, returns and discounts
- Complies with Human Resources policies and procedures
- Leads Asset Protection and Safety processes and holds associates accountable
- Delivers exceptional customer service through personal contact with customers
- Assists in receiving and stocking procedures
- Unloads merchandise from trucks
- Checks in shipments
- Stages merchandise for the sales floor
- Packs out merchandise
- Leads and ensures Five Below's Packaway Process is completed within timeframes provided
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
Key Measurables:
- Sales
- AP Audits
- Shrink Results
- Expense Control
- ADS
- CSAT scores
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- High School Graduate or equivalent.
- College experience preferred
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
Five Below is an Equal Opportunity Employer.
Position Type:
Hourly
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Careers Site at www.fivebelow.com/info/careers to verify the posting.
