Mental Health Front Desk Administrator

Responsibilities: THE JOB IS LOCATED IN OWINGS MILLS MARYLAND (STARTING THE 2ND-3RD WEEK IN APRIL) BUT WILL BE NOTIFIED IF HIRED ON MARCH 29, 2024

- Schedules client appointments for multiple therapists

- Collects client copays, deductible and coinsurance from SQUARE and PayPal to be applied directly to the clients account,

- Inputs /creates as chart for new clients in EHR (ICA Notes)

- Obtains MA initial authorizations and expired authorizations for care through Incedo.

- Verifies all new clients insurance for initial appointment as well as monthly.

- Serves as administrative support for therapists, CEO, psychiatric medical director and clinical director

- Greet and assist clients at the Front Desk with a great attitude

- Answers phone calls in a professional manner, speaking clearly and concise
- Perform data entry and maintains accurate records in ICA notes
- Manages school- based roster. and office based roster in a excel spredasheets
- Handle incoming and outgoing mail and packages
- Perform general clerical duties such as filing, photocopying, and e- faxing as well as maintaining 5 email inboxes

-Great attitude along with a sympathetic personality while speaking with clients

-Excellent attendance

- Multitasking effectively and efficiently

- Open to positive and negative feedback.
- Must follow directions to follow through with tasks assigned

Requirements:
- 2 years previous experience in an office or administrative role preferably Mental Health or healthcare
- Strong organizational skills and attention to detail is a MUST
- Excellent customer service and phone etiquette #1 PRIORITY
- Proficient in computer skills, including MS Office Suite (Word, Excel, Outlook)
- Ability to type accurately and efficiently

- Must be able to maintain client's privacy

-MUST HAVE YOUR OWN TRANSPORTATION AS THIS ROLE MAY MAY BE REQUIRED TO COVER THE FRONT DESK IN OUR TOWSON OFFICE

We are starting to grow and we need the RIGHT person to become apart of our TEAM.

This is a great opportunity for someone who is organized, detail-oriented, and enjoys providing excellent customer service within the Mental Health field

. If you are looking for a dynamic role in a professional environment, we encourage you to apply.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Front desk: 2 years (Required)

Work Location: In person