Membership Services

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Front Desk Attendant at Ozarks Regional YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Front Desk Attendant promotes a positive, professional, and welcoming atmosphere by providing excellent customer service and exemplifying our YMCA values. Enthusiastically greets members and guests as they come into the YMCA. Provides friendly and efficient service while conducting membership interviews, facility tours, and identifying appropriate entry points into programs provided by the YMCA. The incumbent must demonstrate our four core values: Caring, Respect, Honesty, and Responsibility.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Serve as the first point of contact with persons entering facility: greet members, participants, and guests by name; check ID cards and passes.
2. Maintain order, assist members, and aid other staff with supervision and duties. Specific focus on generating new members and reducing cancellations of memberships.
3. Assist in selling programs and memberships by proactively engaging in conversations on the benefits of YMCA programs and memberships.
4. Assist with front desk operations including scanning membership cards and greeting members.
5. Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints.
6. Meet and exceed membership satisfaction and retention goals.
7. Communication, promotion and selling of programs by identifying member’s wants and needs, and suggesting programs that best fit those wants and needs.
8. Be knowledgeable and adhere to Safety Policies, Procedures and Emergency Response Plans. Always keeping Safety at the forefront of your mind.
9. Maintain First Responder certifications including First Aid, CPR, and AED, as well as knowing all safety and emergency procedures for the facility and being able to act quickly and responsibly in emergencies.
10. Contact necessary law enforcement agencies, fire department, supervisor, etc. in the event of abnormality and/or unusual occurrences and sound alarm as warranted or instructed.
11. Apply rules and policies of the YMCA equally to persons in and/or using the facility.
12. Record unusual events or occurrences and/or inform responsible person(s) as instructed.
13. Completes other duties as assigned.

QUALIFICATIONS:

1. Must be 18 years of age or older.
2. Mature, responsible, easy-going individuals with good communication skills.
3. Previous customer service and building supervision experience preferred.
4. Must be able to interact with kids and adults in a positive manner, enthusiastic, flexible.
5. Must be able to align with and demonstrate the YMCA four core values on a consistent basis.
6. CPR Pro & First Aid Certification required within the first 30 days (training can be provided).

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to perform all physical aspects of the position for long periods of time, including walking, standing, bending, squatting, and kneeling.
2. Visual and auditory ability to identify and respond to environmental and other hazards related to the activity.
3. The employee must occasionally lift and/or move up to 25 pounds.
4. The noise level in the work environment is usually moderate.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.