Membership Services Representative

Membership Services Representative

Location: Onsite

Hourly Rate: $12.50

 Why Choose AirMed? As a leading provider of air medical transportation services, AirMed is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

As a Membership Services Representative, you will play a vital role in supporting our members and the general public. Your responsibilities will include addressing member inquiries and concerns, coordinating customer service functions across departments, and ensuring the smooth processing of membership sales and retention.

Responsibilities: 

• The Membership Services Representative maintains a high level of customer care, compassion, and composure while resolving member issues in a sometimes-stressful environment.
• The Membership Services Representative coordinates with internal and external contacts to facilitate the customer service function for members, collaborating across company departments.
• Drive membership sales and ensure member retention through effective communication and support.
• The Membership Services Representative addresses inquiries and requests from potential and existing members promptly and accurately.
• The Membership Services Representative processes payments and maintain accurate balancing records.
• Work flexible hours, including weekends, to accommodate member needs.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Two years of customer service and sales experience
• Efficiency in Microsoft Office products.
• Customer service and excellent phone/ email etiquette.
• Coordination of multiple phone system.
• Functions in a fast-paced offices
• Sales and marketing support expereince preferred.

The application window for this position is anticipated to close on: April 30, 2024

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.