Membership & Sales Assistant (Full Time)

POSITION SUMMARY

Minnesota Children’s Museum’s mission is sparking children’s learning through play. We believe that diversity, equity, and inclusion is integral to fulfilling our mission. As a community resource for thousands of families, Minnesota Children’s Museum is dedicated to providing children with a fun, hands-on and stimulating environment to explore and discover.

The Membership and Sales Assistant is responsible for excellent customer service for general museum inquiries and sales of memberships, admission tickets, field trips, and other museum events. This position takes incoming calls, responds to customer requests via email, and is responsible for timely data entry and sending follow-up materials. Responsibilities also include supporting members and customers onsite as needed and providing administrative assistance.

PAY: $17.00/HR

SCHEDULE: 32 hours a week with some weekend and evening availability required. This position has the option to be hybrid.

ESSENTIAL FUNCTION

• Respond to general museum inquiries and comments by phone and email; this includes answering customer questions and providing information. Take incoming calls and reservations for all programs and products for sale, such as memberships, tickets, field trips, Private Play Times, and museum events.
• Process sales and complete data entry for memberships purchased by phone, mail, and online using Galaxy and The Raiser’s Edge. Responsible for acting on member requests for replacement cards, change of address and general record maintenance. Accountable for follow-up data entry of onsite membership sales.
• Provide administrative support by sorting incoming mail and tracking sales and sending surveys as needed.
• Support all membership, revenue-driving events and expos as needed.
• Other duties as assigned.

IDEAL CANDIDATE

• Excellent customer service and writing skills.
• Strong attention to detail.
• Skill in data reconciliation and integrity.
• Skill in interpersonal communication.
• Ability to organize time and work in an effective manner.

MINIMUM REQUIREMENTS

• Minimum of two years of formal education, training, and/or experience in communications, customer service, nonprofit membership, sales, donor relations, or a related field/function.
• Minimum of one year of experience with computer software applications such as Microsoft Teams and Excel.

BENEFITS

• Individual Coverage Health Reimbursement Arrangement (ICHRA) for Health Insurance
• Employer paid: Basic Life Insurance, Basic Accidental Death & Dismemberment Insurance, Long Term Disability
• Dental and Vision Insurance
• 403B and Roth Retirement savings plans with employer match
• Pre-tax options for: health spending, dependent care, and transportation
• PTO & Floating Holidays
• Paid Parental Leave
• Free family admission to museum

ABOUT MINNESOTA CHILDREN’S MUSEUM

Located in downtown St. Paul, MN, we employ 55 full-time and 55 part-time employees and engage a variety of volunteers and interns. The workplace values that guide how we work together are: Play, Include, Grow, Serve, and Strive.

We are dedicated to growing a diverse and culturally competent team of highly engaged staff and volunteers to reflect and equitably serve the vibrant community around us. We embrace differences in age, ability, color, ethnicity, gender identity and/or expression, national origin, race, religion, and sexual orientation. We strongly encourage the application of individuals from diverse backgrounds, including but not limited to: Black, Indigenous, and people of color; immigrants and refugees; LBGTQIA individuals; people with disabilities; religious minorities; and the elderly.

MINNESOTA CHILDREN’S MUSEUM'S COVID SAFE PLAN

Minnesota Children’s Museum is committed to providing a safe and healthy workplace for all of our employees and volunteers. We have developed the SAFE Plan in response to the COVID-19 pandemic. Every leader, manager, employee and volunteer are responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplace, and that requires full cooperation.

The museum believes COVID vaccinations are a vital tool in protecting yourself and others. We do not mandate a vaccination at this time and encourage our staff to take preventative steps to slow the spread of COVID by staying home when you are sick, testing when sick or exposed, and masking when sick or exposed.

Minnesota Children’s Museum is an Equal Opportunity Employer committed to a culturally diverse work environment.