Membership Director

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through our areas of focus of youth development, healthy living and social responsibility. The Membership Director intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined. Membership Director is responsible for the implementation, management and marketing efforts for membership growth and retention with a strategic focus on member service & engagement. The position also provides oversight and support to the Aquatics Director and department programming/operations. Supports members in their health & wellness journey through relationship building & use of open communication. Ensures member satisfaction by providing exemplary service.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionally every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We aredetermined: above all else, we are on a quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Recruit, train, supervise, evaluate and provide leadership for the Membership team.
• Conducts ongoing assessments of staff functions to determine required core competencies & skills; designs & implements trainings as needed. Develops strategies to motivate staff & achieve goals.
• Understand, promote and model the Y’s Mission & core values of caring, honesty, respect & responsibility.
• Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Supervise overall membership and aquatic operations, ensuring efficient and member-focused strategies.
• Ensures high quality aquatic programming through systematic evaluation and enhancement.
• Ensures that aquatic program standards are met and safety procedures are followed.
• Serve as a member of the Leadership Team and participates in all applicable events, meetings and duties.
• Prepares and forecasts annual membership budget and takes appropriate action to communicate and correct variances.
• Meets membership acquisition and retention goals through a welcoming and inclusive environment. Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Evaluate all promotional print materials to ensure the communication of wholly consistent messages to build and promote an inclusive and welcoming environment.
• Develop, create membership collateral in order to effectively promote the Y.
• Analyze membership data in order to identify trends and make decisions that will drive membership and programs. Prepare monthly reports/dashboards.
• Coordinate logistics and recruit volunteers for a variety of Y Events (Healthy Kids Day, Member Appreciation) and Community Fairs.
• Develops and nurtures collaborative, inclusive relationships with community organizations.
• Oversees social media marketing/messaging.
• Assists in guiding the work of the Membership/Programs Committee.
• Participates in a leadership role in the Y's Annual Giving Campaign.
• Any additional tasks/duties as needed.

YMCA COMPETENCIES (Team Leader):

• Engaging Community-Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.
• Inclusion-Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
• Communication & Influence-Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause
• Critical Thinking & Decision Making-Makes informed decisions based on logic, data, and sound judgment.
• Emotional Maturity-Demonstrates ability to understand and manage emotions effectively in all situations.
• Developing Self & Others-Demonstrates ability to understand and manage emotions effectively in all situations.

QUALIFICATIONS/REQUIREMENTS:

• BA degree in related field preferred or equivalent combination of education and experience.
• Minimum of 3 years of related experience, including staff supervision, customer service and fiscal/financial management.
• YMCA Team Leader certification preferred.
• YMCA experience is preferred, as well as experience with the Daxko Operations operating system.
• Strong communication, customer service and problem solving skills.
• Organizational and supervisory skills, a good understanding of administrative procedures and organization.
• Excellent written and oral communication skills are necessary.
• Experience with integrated sales and customer relationship management strategies; including digital, social media and offline engagement channels.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• High level of proficiency in MS Office applications: Excel, Word, Publisher & Outlook.
• Must possess current CPR/First Aid w/ AED attain certification within in 90 days of hire.
• Fingerprint clearance from both Department of Justice (DOJ) & FBI, which includes sex offender screening.

BENEFITS:

• Competitive compensation
• Y Membership, Y Program Discounts
• Free Childcare
• Professional Development opportunities
• PTO
• Health, Dental, Life Insurance Benefits
• Employee Assistance Program
• Retirement Benefit

Equal Employment Opportunity Policy

Sonoma County Family YMCA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.