Address
Form of work
SalaryJob Posting Title:
Membership Associate -
Hiring Department:
Jack S Blanton Museum of Art -
Position Open To:
All Applicants -
Weekly Scheduled Hours:
40 -
FLSA Status:
Non-Exempt -
Earliest Start Date:
Immediately -
Position Duration:
Expected to Continue -
Location:
UT MAIN CAMPUS -
Job Details:
General Notes
The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly’s monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum’s role in the community.
There is even more to come for the Blanton and the thousands of school and university students and visitors we serve. With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts.
Benefits eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services offered to the University of Texas at Austin employees. Blanton staff also have access to complimentary admission to the museum, access to selected museum events, and a 20% discount at the Museum Store.
The Blanton is home to a vast array of roles matching a wide range of interests and talents. No matter the staff position at the Blanton, all contribute to the preservation of culture and history for the entire community. We invite you to view and apply for this professional opportunity.
Purpose
The Membership Associate is a hybrid position that will assist both the Membership and Visitor Services departments in administering the Blanton’s membership program and delivering exceptional customer service to museum members and visitors. This is a position of significant responsibility and trust that will require accurate data entry and payment processing in a standard office setting, as well as working at the museum’s ticketing desk for at least two days per week. Job duties include gift and data entry, gift reconciliation, benefit fulfillment, coordinating on-site membership sales initiatives, and selling memberships and admission tickets on-site. This position reports to the Director of Membership and will work with oversight from both the Manager of Visitor and Volunteer Services and the Membership Coordinator.
Responsibilities
- Manage and maintain timely processing of membership and annual fund gifts in museum’s Customer Relationship Management (CRM) database and the University’s database. Responsible for all aspects of gift processing, from notification/arrival to the final deposit.
- Reconcile and verify membership and annual fund gifts on a regular basis with UT Development and the Blanton Business Office, including analyzing weekly reports and correcting any errors.
- Prepare gift correspondence and benefit fulfillment for members, including composing on-brand acknowledgement letters with appropriate benefits.
- Provide high-level customer service to members, donors, and patrons in-person and via telephone and e-mail.
- Work at the Check-In Desk in a front-line visitor services position to sell admission tickets and memberships on-site, including generating proactive sales efforts, providing basic museum information, and assisting in resolution of visitor and member complaints.
- Maintain accountability in both daily sales and gift processing to securely process and reconcile cash, check, and credit card transactions in a fast-paced environment without compromising accuracy or credibility.
- Coordinate the training of frontline staff on current membership offers, and maintain an open dialogue between the frontline staff and the membership office.
- Maintenance of records and procedures, including membership procedure manuals for gift processing and on-site sales, CRM data entry, gift entry, and biographical updates.
- Perform other related duties as requested to support departmental priorities, logistics, and special projects.
Required Qualifications
- Diploma (High School) or GED.
- Two years of experience with databases, data entry, and business-related money handling.
- High degree of proficiency in databases and computer applications, including Excel, Adobe Acrobat, PowerPoint, Outlook, and Word.
- One year of prior customer service or membership experience.
- Goal and detail-oriented with strong problem-solving skills and high standards for excellence and accountability.
- Excellent interpersonal communication and customer service skills.
- Experience encountering, recognizing, and respecting confidential information.
- Excellent organizational skills, timeliness, and attention to detail.
- Ability to multi-task in a fast-paced office environment.
- Ability to work effectively with a team.
- Professional demeanor.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
- Bachelor’s Degree.
- More than two years of experience working with databases, data entry, and business-related money handling.
- Experience with Blackbaud Altru CRM.
- Experience with UT’s VIP database.
- Prior museum or cultural institution experience.
- More than one year of prior customer service or membership experience.
- General interest and knowledge of the arts, Austin, and UT.
- Bilingual Spanish.
Salary Range
$40,000
Working Conditions
- Requires working with and interacting with the public.
- May require working evenings and weekends for membership and museum-wide programs.
- May have periods of extensive movement through the museum campus and UT campus.
- May work around standard office conditions.
- Repetitive use of a keyboard at a workstation .
- May sit at workstation for several hours at a time.
Required Materials
- Letter of interest.
- Resume/CV
- 3 work references including phone number and email contact information; at least one reference should be from a supervisor.
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. -
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. -
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an
equal opportunity/affirmative action employer
, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. -
Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original
documents
to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. -
E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English)[PDF]
- E-Verify Poster (Spanish)[PDF]
- Right To Work Poster (English)[PDF]
- Right To Work Poster (Spanish)[PDF]
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in
HOP-3031
. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may
access the most recent report here
or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
