Member Specialist - Camp Hill Office

AAA does a lot of things. Above all else, our job is to help. Whether it be a member broken down on the side of the road or the family looking to take their first big trip together, we are here to help, and our members trust us to do so. From completing one of the many transactions we do for members face-to-face in our offices to making sure software is up to date so those transactions can be completed and everything in between, we are all here to help our members and help each other to make sure the member walks away knowing they got the best service possible. The Member Specialist is an important piece of this process.

The Member Specialist performs various and associated duties primarily involving sales and services to members and non-members to include taking orders over the phone or by email, interacting with the customer in person, and troubleshooting problems. Performs to expectations and strives to attain company goals.

Essential Functions:

• Greets members/customers in a pleasant, professional manner.
• Distributes materials to member/customer such as Penn DOT products, maps, tour guides and destination brochures, etc.
• Provides members with pertinent information regarding their membership, entitlements and benefit limitations including problem resolution.
• Sells and processes different types of memberships; offer automatic credit card renewal option, order replacement membership cards and issue temporary membership cards; accept payments and issue receipts. Offers and reserves automobile accommodations and book domestic land packages; maintain client files.
• Sell Travel Store items, attraction tickets, financial services and products (foreign currency, pre-paid cards), Bonus Books, EZ-Passes, etc.
• Takes photos for passports and International Driver’s Permits and issues International Driver’s Permits.
• Performs title, license and notary transactions within the regulations and requirements of Pennsylvania State law.
• Cross sells and refers all AAACP products and services, such as insurance, travel agency and VISA Member Rewards Card.
• Attends staff meetings and trainings as required.
• Maintains a professional, business relationship with all AAACP co-workers and employees.
• Positively supports company initiatives, policies and procedures.
• Provides superior service to our members/customers.
• Will be held accountable to minimum job expectations in sales and service as it relates to Quality Standards, membership, car and hotel reservations, VISA Member Rewards Cards and insurance referrals provided and measured through one-on-one meetings with Branch Management.
• Regular and predictable attendance is an essential function of the job.

Experience, Knowledge, Skills, and Abilities:

• High school diploma or general education degree (GED) and 1-2 years of experience customer service and sales. Must be able to maintain clearance for title/PennDOT work throughout employment.
• Ability to read a map and knowledge of basic geography.
• Ability to communicate effectively.
• Basic computer skills to include, Word, Outlook, and the ability to learn multiple computer programs.
• Possess attention to detail and ability to multi-task.
• Effective sales skills.
• Must have current notary certification or must obtain it within 12 months of hire

What We Offer:

• Medical
• Dental
• Vision
• 401(k) with 6% match
• Paid Time Off
• Personal Time Off
• Paid Volunteer time through AAA Cares events and eligible activities
• Free AAA Premier membership
• Employee discounts and perks including travel, car battery, and more

About AAA of Central Pennsylvania

For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!

Selected candidate will be required to successfully complete pre-employment assessments, a criminal background check and drug screen.

Work Culture

Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.

AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.

Flexible work culture: Our mission is “We exist for our members and will judge everything we do by how well it serves their needs”. So yeah, we work hard. We also work hard to create an open, collaborative, and flexible culture.

Employee Engagement Activities: We love what we do and we’re proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation and have FUN at work! Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V