Member Services Representative/Teller

DESCRIPTION: We seek energetic, customer service focused candidates to become a part-time Member Service Representative. Member Service Representatives are responsible for a variety of tasks including providing excellent customer service, processing account transactions accurately, helping to resolve customer concerns in a courteous and timely fashion, and following proper procedures to minimize errors and reduce fraud attempts.

POSITION REQUIREMENTS

· Teller experience is preferred, but not necessary.

· Previous cash handling and customer service experience preferred

· Basic math skills

· Knowledge of Word and Excel

· Customer service focused and professional demeanor

· Excellent communication (both verbal and written) and interpersonal skills

· Ability to balance multiple tasks and changing priorities

· High attention to detail

· Strong analytical and problem-solving skills

· Ability to work effectively in a team environment

· Ability to follow DOYFCU policies and procedures complying with federal regulations, security and robbery

· Proficient in general computer programs and operation of office equipment

· Ability to receive and maintain confidential information

· Work a flexible schedule (20-25 hrs. a week)

FULL-TIME/PART-TIME: Part -Time

EDUCATION: High school diploma or GED required

Job Type: Part-time

Expected hours: 25 per week

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: In person