Address
Form of work
SalaryOverview:
This full-time position offers outstanding benefits including medical, dental, vision, life, 401(k), paid time off, and a daily complimentary staff meal.
Wilson Country Club is a McConnell Golf Property. To learn more about the club, please visit our website at www.wilsoncountryclub.com.
To learn more about McConnell Golf, please visit www.mcconnellgolf.com. Responsibilities:
McConnell Golf is seeking a Member Services Director to join our dynamic team to coordinate membership sales and marketing efforts for Wilson Country Club.
This full-time position offers outstanding benefits including medical, dental, vision, life, 401(k), paid time off, and a daily complimentary staff meal.
Wilson Country Club is a McConnell Golf Property. To learn more about the club, please visit our website at www.wilsoncountryclub.com.
To learn more about McConnell Golf, please visit www.mcconnellgolf.com.
Responsibilities
- Day to day responsibilities of recruiting new members.
- Required to work with the club to generate membership referrals and membership offerings that are in line with MCG guidelines.
- Arranges and conducts prospective member club tours and preview golf play days.
- Responsible for steps associated with on-boarding new member to include but not limited to: application data entry, calling references, sending new member announcement to staff, welcome new member login information email, club orientations.
- Maintains, monitors and manages all membership material, printed and electronical, pertaining but not limited to; (i) current membership files, (ii) membership usage per classes and makes membership class adjustments accordingly.
- Prepares monthly billing statements for McConnell AR department.
- Makes membership billing adjustments and/or corrections to member accounts as needed and approved.
- Posts member payments as received and works closely with McConnell Golf AR department.
- Represents McConnell Golf, its membership, the management team and ownership in an utmost professional manner, internally and externally at professional events.
- Networking and representation of the McConnell Golf facilities in the Wilson, NC market by participation in local community organizations.
- Provides leadership and vision to staff and members alike, supporting the club’s philosophy and mission.
- Develops and implements membership programs by helping to create literature and membership marketing collateral that may be needed as part of the sales efforts.
- Prepares marketing material for internal and external marketing efforts to attract and retain memberships – such include but not limited to Club Monthly Newsletters, Membership Communication Material electronically or printed.
- Interacts and communicates with other department heads and associates with new member opportunities and member retention at forefront.
- Assist with administrative duties, including but not limited to, entering invoices, posting previous day sales batches, copying, faxing and filing documents as needed with member related issues as herein defined.
- Administer AP tasks including Ottimate invoice system
- Is available to help with posting of Social Media and creative for marketing member events and club happenings with majority of content provided by the various departments.
- Participates in preparing annual sales budgets and monitors variances to said document and from time to time recommends necessary adjustments to uphold the club’s vision and goals in place.
- Coordinates and attends new member receptions, orientations and non-member marketing events.
- Reports quarterly gap studies and makes necessary adjustments to performance levels.
- Plans and sets strategic initiatives to expand membership opportunities.
Qualifications
- Requires a high degree of administrative skills and executive ability and creativity.
- Excellent oral and written communication skills.
- Proficiency in presentation of projects.
- Keeping abreast of the current industry trends through education courses, periodicals, etc.
- Proficient with industry software programs, social networking, website administrative duties, Canva, and standard Microsoft Office products.
- Presents himself/herself as an executive of the club.
- Becomes an active participant in any local or regional associations that relate to the field of private club membership and marketing.
- Actively use time-management and CRM system for prospective database, appointments, projects, deadlines and follow-up.
- Work a general schedule of Tuesday through Saturday, with the ability to be flexible as needed outside the general schedule.
