Address
Form of work
SalaryPosition Title:
Member Service Teller I
Reports To:
Teller Supervisor and/or Branch Manager
Basic Function:
Opens all new Credit Union memberships, acts as a liaison between the member and Credit Union to assist the member with their financial needs, all with very limited supervision.
Responsibilities:
- Reviews membership applications for approval. Opens and discloses all types of new accounts, counsels’ members regarding the activity of their accounts, and cross-sells every service needed to meet the member's financial needs.
- Provides notary service. Opens, closes, and provides daily entry to safe deposit boxes.
- Responsible for the security of their own negotiables until signed over to the proper designated employee.
- Teaches members to use audio response, ATM, MasterCard, Money-line.
- Assists members with applications for loans, MasterCard, direct deposits, IRA withdrawals or changes, electronic tax filing, check reordering, automatic transfer, and wire transfers.
- Produces and explains statement, verifies transactions made on accounts, and make necessary corrections.
- Distributes mail within the department.
- Locks and unlocks front doors for appropriate lobby hours.
- Must be alerted to address corrections.
- Responsible for the security of their own negotiables until signed over to the proper designated employee.
- Performs all teller functions as required and other duties as assigned. Assists with new teller training.
Qualifications:
- Two or more years’ experience with a financial institution or a credit union, working in a teller and customer service-related position.
- High School diploma or equivalent. Some college preferred.
- Personal computer, basic office equipment.
- Personable, well-groomed, tactful, compassionate, likes public contact, able to make a judgment call with confidence, reliable, flexible, alert, and aware of surroundings. Must set an example of professionalism.
- While the following list is not exhaustive and may be supplemented, identified physical requirements include being able to move quickly, climb occasionally on safe deposit box ladder, a lot of rushing, sitting, bending, and talking. Some lifting not to exceed 25 lbs.
- Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.
Benefits:
- Paid Holidays
- Match on 401K- offer a competitive 401K plan with a match of a 100% for the first 5% and a ½% for every additional 1% up to 10%
- Discretionary Profit Sharing- 3% of annual earnings
- Vacation Leave- accrues 2 weeks a year for the first 5 years. Vacation leave increases with tenure.
- Sick Leave- earn 2 hours a pay period
- Voluntary Insurance Products/Packages
- Offer Competitive Medical and Dental Benefits*
- Company Paid Life Insurance (2 times annual salary) *
- Company Paid Accidental Death & Dismemberment Insurance (2 times annual salary) *
- Company Paid Long Term Disability Insurance*
- Full time Benefits for 30+ hour employees
- Various other incentives
- Additional incentive for extended hour locations
- Premium-level Checking/Savings Account that include additional benefits
- Full Time Only
Starting Pay: 14.00 / hour
