Member Service Specialist

KCT Credit Union, a growing credit union is seeking a Member Service Specialist for our Elgin area locations. KCT Credit Union offers an exceptional benefits package for full-time employees that include: health, dental, and vision insurance, a 401k program, flexible spending accounts, paid time off, 10 paid holidays per year, life insurance, long-term disability, and long-term care insurance.

Equal Opportunity Employer

Responsibilities include but are not limited to:

Responsible for establishing a full relationship with members. The Member Service Specialist is personally committed to consistently exceeding customer expectations by meeting a broad range of financial service needs. The Member Service Specialist is responsible for providing a high level of customer service to our members. Performs routine branch duties including but not limited to: processing transactions efficiently, professionally, and accurately; identifying customer needs; promoting credit union products and services; maintaining and accurately balancing teller cash drawer; opening and closing all depository accounts; balances each day's transactions and verifies cash totals; opening and closing accounts; renewing certificates; processes and closes consumer loans, including Home Equity Loans and credit cards; performs a variety of account maintenance duties; mentoring, training and developing other staff. In addition, the Member Service Specialist will help attain branch goals. Adheres to all credit union-established policies, procedures, and overall compliance regulations.