Member Service Representative - Teller

Job Type
Full-time
Description
NW Priority Credit Union is looking for a friendly and outgoing individual to join our team at the SE Portland branch. In this position you will be responsible for assisting members with their financial transactions by providing a "people helping people" mentality. This position is ideal for someone who has experience cash handling in the finance industry and enjoys working in a team-oriented environment. If you are passionate about making a difference, we encourage you to apply for our position at NW Priority Credit Union. Our Credit Union employs great and amazing people who are enthusiastic to have you join them!
Requirements

• Performs all types of monetary/non-monetary transactions within established limits to prevent fraud and losses.
• Maintains and balances assigned cash drawer daily and follows security procedures and assigned cash limits.
• Recognizes members' needs to proactively open, maintain and update personal accounts and refer members to other services such as loan services and investment services.
• Provide information on marketing promotions in order to effectively offer all Credit Union products and services, utilizing the Credit Union's refer program.
• Provides routine information on credit union services, policies, membership eligibility, type of credit union accounts, inquiries regarding account balance, status and history.
• Completes appropriate documents and refers them to Accounting/Electronic Services for assistance when necessary.
• Balance, replenish cash and complete documentation for ATM
• Completes job assignments delegated by MSR Coordinator.
• Responsible for complying with all laws, statutes, rules and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
• Participate in required meetings and training.
• Performs other duties as assigned by management.
• Back up for Receptionist as needed.

Job Experience: Minimum of 1 year cash handling in the finance industry. Knowledge of advanced cross servicing techniques in order to cross service to members competently.
Software Skills: Excellent computer skills with knowledge of Microsoft Office software.
Physical Demands: Required to sit for extended periods and occasional walking to provide Member Services. Required to lift up to 50 lbs. (coin bags). Noise level moderate to high in immediate area and normal range of hearing necessary to communicate by telephone and in person with staff and members.
Work Conditions: Regular work day with occasional overtime. Ability to travel to branch locations. Exposed to potentially hazardous conditions (robbery).
Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.
Benefits

• 100% Employer-paid health, vision, prescription and dental insurance option for all full-time employees. 45% Employer-paid dependent coverage.
• 401(k) plan with employer match up to 4% AND 6% profit sharing.
• 100% Employer-paid life insurance/AD&D package (up to $50,000)
• Paid vacation and sick time
• 11 paid Holidays
• Short and long term disability (We cover 50% of the premium)
• Employees receive 1% discount on certain loans after one year of employment.

Salary Description
$15.45-$20.20/hour