Member Service Representative

Responsibilities:
- Provide exceptional customer service to members, assisting with inquiries, account maintenance, and problem resolution.
- Build and maintain strong relationships with members to promote member satisfaction and loyalty.
- Process financial transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Educate members on various financial products and services offered by the organization.
- Identify opportunities to cross-sell additional products and services to meet member needs.
- Assist in fraud prevention and detection by monitoring account activity and reporting suspicious transactions.
- Maintain a thorough understanding of all policies, procedures, and regulations related to Member Services.

Experience:
- Previous experience in customer service or a related field is preferred.
- Knowledge of financial services and products is a plus.
- Familiarity with cash handling procedures and retail math is beneficial.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to work well in a team environment.

As a Member Services Representative, you will play a vital role in providing exceptional service to our valued members. You will have the opportunity to build relationships, assist with financial transactions, and promote our range of products and services. If you are customer-focused, detail-oriented, and have a passion for delivering outstanding service, we encourage you to apply.

Please note that only candidates who meet the qualifications will be contacted for an interview. Thank you for considering this opportunity.

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Benefits:

• 401(k) 4% Match
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Lilburn, GA 30047: Relocate before starting work (Required)

Work Location: In person