- Receives, assists with, and/or processes inquiries, payments, and related tasks from callers and/or visitors in reference to current or new membership, in Call Center or Walk-In settings.
- Professionally handles complaints, answers questions, provides information, and enters and maintains accurate records in computer systems.
- Exhibits excellent interpersonal skills when handling all interactions with external and internal stakeholders, while completing all tasks and/or steps promptly and accurately.
- Demonstrates and promotes a friendly, courteous, and professional customer service environment.