Member Service Consultant- Southeast

The YMCA of the Pikes Peak Region is actively seeking qualified, high-energy Member Service Consultants. Are you ready to learn and create excitement about our programs and community, build relationships with prospective, new and existing members, and show off our amazing Y culture?

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Service Consultant (MSC) is responsible for member satisfaction and retention through impeccable Member Service and practices that promote member engagement. The Member Service Consultant will possess extensive knowledge in membership and program offerings as well as specific center information. The Member Service Consultant will respond to members in person and on the phone by providing accurate information and by collecting and processing cash transactions and member records. The MSC will be responsible for executing the sales strategy to include a relational interview, all strategic follow-up processes and full engagement in new members and prospect management. In addition, this position assists in regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures.

SHIFT REQUIREMENTS:

Must have Friday and Weekend availability

MEMBER SERVICE CONSULTANT REQUIREMENTS:

• Must be at least 21 years of age
• High School diploma or equivalent
• Previous experience in member management, sales, or recruitment
• Ability to work well and effectively communicate with a diverse population in a wide variety of situations
• Confidentiality and excellent organizational skills are required
• Must be able to work minimum 20 hours per week
• Must be able to demonstrate good verbal and written communications skills and effective conflict resolutions skills
• Friendly disposition, knowledge and demonstration of excellent customer service practices
• Proficiency in Microsoft Office

MEMBER SERVICE CONSULTANT RESPONSIBILITIES:

• Accurately process new memberships and program registrations including cash transactions and maintenance of member records
• Handling all questions, information requests, and complaints regarding membership
• Ensure that daily care of members is first priority; assist with front desk operations when applicable including scanning membership cards, greeting members
• Responsible for selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs
• Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints
• Meet and exceed membership satisfaction sales, and retention goals
• Practice strong fiscal stewardship in the execution of financial and membership policies and procedures
• Respond to emergency situations by adhering to the safety policies and procedures set for the Association
• Model values of honesty, integrity and the ability to work well with a diverse population of members.
• Able to manage multiple priorities

PART-TIME EMPLOYEE BENEFITS

• Free Family Membership
• Program discounts
• Generous retirement benefits - 12% after eligibility is met
• Employee Assistance Program

CHILD ABUSE PREVENTION:

Support the YMCA of the Pikes Peak Region's commitment tochildabuseprevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keepingchildrensafe in our facilities and programs, including those related to the monitoring and supervision ofchildren
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing allchildabuseprevention training as required

The YMCA has zero tolerance forabuse. We will report all suspected and/or allegations ofabuseto the state and federal law.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.We are welcoming:we are open to all. We are a place where you can belong and become.We are genuine:we value you and embrace your individuality.We are hopeful:we believe in you and your potential to become a catalyst in the world.We are nurturing:we support you in your journey to develop your full potential.We are determined:above all else, we are on a relentless quest to make our community stronger beginning with you.

The YMCA of the Pikes Peak Region is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The YMCA of the Pikes Peak Region is a Drug and Alcohol-Free work environment.

Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.