Member Service Advisor

Member Service Advisor (Job Description)

The Preserve is a uniquely designed facility where Fitness is Inspired by Nature. Our priority is to exceed our members even unspoken expectations while they invest time in pursuit of their health and fitness goals. We do this from employing a team of fitness professionals that anticipates the needs of members, empowering them to with resources to meet them and facilitating great communication within the team to identify ways we can continue to reinforce our position as the premier fitness destination in Houston. We’d like to believe if you were to build your own fitness facility, this would be it. Nature. Inspired. Fitness is our motto and everything about our facility and staff reflects this.

Member Service Advisors are responsible for proactively creating meaningful communication with every member and guest, while identifying, anticipating and meeting each of their needs in a timely manner. With the direction of the Operations Manager, and the support of management team Advisors must communicate their in-depth knowledge of and participate in all the club's services, programs, and products. Advisors must have the ability to build rapport and lasting relationships with prospective and current members to meet new member enrollment targets and to create a culture around service that drives member retention and reinforces a professional and exclusive reputation within the communities we serve.

RESPONSIBILITIES:

• Responsible for meeting and exceeding self generated business targets including, leads, appointments, shows, and enrollment targets on a daily basis and monthly basis.
• Answering and screening inbound calls from members and guests
• Building rapport with members and guests upon entry to facility, appropriately executing needs assessment, tour, and enrolling guests into memberships and paid services.
• Upon enrollment, scheduling new members with personal trainers for complimentary and paid services and communicating scheduled appointments with trainers accordingly.
• Open and close facility and responsible for maintaining club cleanliness when not actively engaged in new member acquisition efforts. Including but not limited to:
• POS transactions
• Class registrations and check ins
• Locker checks hourly
• Club walks
• Restocking and facing supplies
• Prepping facility for events and visitors
• Cleaning and checking on the pool
• Towel replenishment and folding

QUALIFICATIONS:

• Documented success in a sales and customer service role
• Confidence to perform on an incentive based compensation structure
• Excellent verbal and written communication skills
• Enthusiastic, positive, personable and friendly disposition
• Personal passion for health and fitness
• Enjoy working within a competitive team
• Strong time management skills and practices
• Willing and able to work evenings, weekends and holidays

COMPENSATION AND BENEFITS:

Hourly base along with top tier sales commission opportunities for:

• New membership sales (no cap)
• Ancillary sales (Personal Training)
• Quarterly new member acquisition targets.

Additional benefits include:

Complimentary Club membership

All your information will be kept confidential according to EEO guidelines.'
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Work Location:

• One location

Work Remotely

• No

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Schedule:

• Evening shift
• Weekends as needed

Application Question(s):

• Are you able to work weekends and/or early morning shifts?

Education:

• High school or equivalent (Required)

Experience:

• Health/Fitness Industry: 1 year (Preferred)
• Customer Service: 2 years (Required)

Work Location: In person