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SalaryJOB SUMMARY:
Provides Customer Service via telephone and email communication in order to renew and upgrade current and lapsed members of the Arboretum. Assure that call documentation is maintained in required database and appropriate information is submitted to Data Processing in a timely manner.
ESSENTIAL JOB FUNCTIONS:
Under the directions of the Senior Director of Membership & Donor Operations follow appropriate call scripts to achieve a desired result:
o Facilitate a minimum of 100-150 calls per day depending on that month’s focus
o Promote membership upgrades and renewals
o Resolve member account issues in a timely manner
o Obtain member feedback and accurately update donor data base profile with member information
o Provide relevant, accurate data to Data Processing in a timely manner
REQUIRED EDUCATION, EXPERIENCE, SKILLS OR COMPETENCIES:
- High School education or equivalent; six months customer service experience desired.
- Excellent verbal communication skills; competent computer skills.
- Basic computer skills (working knowledge of MS platform) and ability to learn basics
- Ability to work flexible hours, including evenings and weekends and holidays.
- Goal driven
- Critical thinking skills
- Pleasant, courteous phone communications
PHYSICAL REQUIREMENTS
The physical demands or requirements described here are representative of what is expected by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to:
- Ability to sit for extended periods to perform calling and recording computer data.
OTHER DUTIES
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of those in this position.
Dallas Arboretum is an equal opportunity employer, and we value diversity at our company. Dallas Arboretum does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Dallas Arboretum and Botanic Garden complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
