Member Care Advocate

At Gloria Gates CARE, our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend traditional healthcare models, ensuring comprehensive support that addresses not only physical health but also mental, emotional, and social well-being. We are seeking highly organized, proactive, compassionate individuals to join our team as Member CARE Advocates to support our members, their families, and our clinical team.

As a Member CARE Advocate, you will assist in identifying challenges being experienced by our members and work directly with those individuals, as well as a myriad of local and national resources, to elevate or eliminate those instances. We partner with our Gloria Gates CARE healthcare team to address the needs of members and their families, assisting with member-facing duties as needed. Success in this initiative necessitates the development of a profound level of trust with our members, understanding their healthcare needs and engaging them on how we can best support them and their families.

WHAT WE OFFER:

• Company paid premium: Medical, Dental, Vision
• 20 days paid vacation 9 paid holidays
• 401K retirement savings plan
• Competitive compensation package
• Paid training
• Opportunities for career growth and development
• Contribution to a positive impact on the community

KEY RESPONSIBILIES:

• Development and fostering of trusting relationships with members and their families.
• Compassionate, thorough guidance and assistance to members and their families relating to all components of their healthcare and socioeconomic needs.
• Assist members to complete necessary application processes to receive assistive services.
• Accurate documentation of member advocacy information/actions in the medical record.
• Excellent working relations with members, visitors, and staff.
• Provision of referrals for services to community/national agencies as appropriate.
• Excellent collaboration with clinical personnel.
• Development and implementation of culturally appropriate community-based programs and outreach events.

EXPECTATIONS:

• Commitment to the mission of Gloria Gates CARE.
• Demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and the healthcare team.
• Valid Driver’s License and reliable transportation.
• Willingness to travel in the community up to 20%.
• Ability to work independently and within a team.
• Basic computer skills.
• Proficiency in Microsoft office software and communication tools.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Maintain confidentiality and protect the practice by abiding by all laws and principles related to confidentiality; keep information concerning practice operations, members, their families, and staff confidential.
• Successful completion of background check and drug screen.
• Maintain compliance with all Gloria Gates CARE standards, including Conduct, Compliance, and all other policies and procedures.

EDUCATION AND EXPERIENCE:

• High school diploma or GED equivalent.
• Previous experience in healthcare or related industries is a plus.

Gloria Gates Care is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you able to travel up to 20% as needed within the community of Altoona, PA?

Education:

• High school or equivalent (Required)

Experience:

• healthcare or related: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person