Member and Audience Services Representative

WTTW (Chicago PBS) and WFMT (Classical radio) are seeking a full-time Member and Audience Services Representative to serve as front-line support to WTTW and WFMT members and viewing and listening audiences. Representatives provide exemplary customer services in a friendly and helpful manner, and help to cultivate, acquire, and renew members.
KEY RESPONSIBILITIES:
• Answer inbound calls and make outbound calls to members, viewers, and listeners with the goal of cultivating, acquiring, retaining, and renewing members.
• Research and address member, viewer, and listener inquiries and feedback that come in via inbound calls, voicemails, and email inboxes.
• Effectively document interactions with members and viewers/listeners via customer relationship management database.
• Adjust, update, and manage membership records.
• Process returns, rejected credit cards, and assist with other department and organizational campaigns and functions as requested.
• Process gift entry as needed for new and renewing members including input of new contributions as well as adjustments and refunds of existing contributions.
• Communicate effectively with internal departments.
• Perform other duties as assigned.
SKILLS/QUALIFICATIONS:
• Strong written and verbal communication skills
• Fundraising or sales acumen
• Typing speed of at least 40 wpm
• Strong analytical and problem-solving skills
• Ability to interact with all levels of staff
• Strong organization and follow-through skill
• Team player
• Fluency in Spanish a plus
EXPERIENCE:
• Minimum of two years of experience in customer service, sales, or inbound call center environment
• Proficiency in Microsoft Office
• Customer relationship management database experience a plus, Tessitura experience preferred
EDUCATION: High School Diploma or equivalent
*This position requires membership in IBEW Local 1220.*
Window to the World Communications, Inc., the parent organization of WTTW and WFMT, is an Equal Opportunity Employer. Diversity is a core value at WTTW|WFMT. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. WTTW|WFMT is committed to attracting and retaining a diverse staff. WTTW|WFMT will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.