Meetings & Events Business Ops Associate Manager

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
M&E Business Operations Associate Manager will play a strategic role on the Meetings & Events team. In this role you will work with the Business Operations Manager to assist with the operational infrastructure that supports the overall M&E organizational effectiveness. This role is responsible for new hire onboarding readiness, management of permissions/access, document management and document retention.
As an ideal candidate you are an analytical thinker who thrives in a fast-paced and constantly evolving environment. You are detail oriented and use continuous feedback and examples to support and drive decision-making ultimately working backwards to exceed expectations.
Key Responsibilities

• Maintains and updates onboarding templates for each new hire.
• Coordinates with the hiring manager the end to end onboarding life cycle by qualifying and documenting the onboarding requirements and establishes the new hire onboarding schedule.
• Forecasts and maintains calendar for all new hire start dates to ensure timely onboarding readiness
• Maintains folder / file structure for Workdocs, Smartsheet, and Quip.
• Logs and maintains access tracker for Workdocs Smartsheet, and Quip.
• Manages job description and
• Coordinates new hire activation and engagement by ensuring the appropriate permissions, systems, tools, trainings, 1:1's and resources are scheduled/granted for each new hire according to departmental guidelines.
• Contributes to the continuous process improvement and innovation of the onboarding process
• Helps create and maintain departmental templates, trackers, forms in compliance of document retention requirements.
• Develop and maintain customer journeys, status reports, RACI's and KPI's in conjunction with the Business Operations Manager.
• Maintains the customer/supplier escalations tracker and status of resolution in conjunction with the Business Operations Manager to ensure timely resolution
• Maintains all operational forms, resources, tools, trackers e.g., Smartsheets, Quips, RACI, SOP, job descriptions, organizational charts, customer journeys. Perform auditing, granting access, sunsetting or researching any open requests and following up with the owner to ensure information is accurate
• Updates, maintains and delivers the operational excellence highlights/newsletter including defining the objectives, key messages, channels, timeline and effectiveness.
• Provides support of the overall M&E and operational excellence strategies
• Other related tasks as assigned

Basic Qualifications

• 3+ years of experience working in the meetings/events industry
• 2+ years assisting with organizational initiatives
• 2+ years in talent acquisition, employee relations, human resources or recruiting
• Strong organizational and prioritization skills
• Strong communication skills verbal and written
• Computer proficiency in Microsoft office suite

Preferred Qualifications

• 2-4-year college degree or equivalent work experience
• 3rd-Party meeting management vendor/agency experience in an operations and/or customer faceing role is a bonus
• Operations management or supervisory experience
• Experience working in Smartsheet, Quip, Miro, Mural, Workdocs, Visio, Cvent, Stova, Groupize or other meetings management technology systems desirable
• Project management experience
• Experience communicating with all levels of stakeholders

Estimated compensation for this position is:
68,900.00 - 99,900.00 USD
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site -Arlington, VA, Nashville, TN, Seattle, WA
Job Tags:
GREF
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.