Meeting & Event Specialist

The exclusive touchpoint for all queries and requests for meetings and events, our team is dedicated to generating a seamless, effective, and captivating experience. From planning and management to attendance, budgeting, and financial handling, we are equipped to support all facets.

Currently looking to expand our team, we are seeking a “Meeting and Event Specialist’. The ideal applicant for this role will exude an upbeat and proactive demeanor; and will have exceptional coordination abilities with a keen eye for detail. Responsible for handling customer service interactions through either face-to-face, email or telephone for our onsite Conference Center, this individual must have superior written and verbal communication skills. Familiarity with Microsoft Offices, Outlook, and Excel is a must.

General Responsibilities

• Completes morning walkthroughs of all managed space.
• Maintains an inventory of conference center materials such as easels, flipcharts, and whiteboard equipment.
• Creates and distributes a daily list of the following day’s meetings & Events.
• Manages incoming phone, email, and desk activity.
• Responds to immediate room conflicts such as temperature changes, furniture moves, or scheduling issues.
• Provides basic in-room audio-visual support.
• Tracks and compiles metrics of activities as needed, including spreadsheets and other backup documentation.
• Coordinate all aspects of onsite meetings or events with the meeting hosts and ensure expectations are exceeded.
• Actively seeks customer feedback through post-event surveys and continually seeks improved performance.
• Plans, organizes, and directs multiple services which include:
• Room set-ups, meeting materials, catering, AV, and housekeeping
• Plans and executes virtual meetings and events when time allows.
• Display comprehensive knowledge of Sodexo’s services and procedures.
• Adhere to uniform policies and procedures.
• Ability to lift 50 lbs.
• Have sufficient mobility to navigate, stand and walk a large site complex without assistance for up to 8 hours at a time.
• Display comprehensive knowledge of Sodexo’s services and procedures.

• Participates in regular safety meetings, safety training and hazard assessments. Upholds and enforces Sodexo’s safety standards.
• May perform other duties and responsibilities as assigned.

Other Responsibilities and preferred qualifications:

• High School diploma, GED, or equivalent experience. Two- or four-year college degree preferred.
• 1 year of experience with large event, multi-day conference planning
• Pharmaceutical meeting planning experience is desirable, but not required.
• Proficiency in Cvent, Zoom, Teams and Outlook Technology
• This position requires a candidate that will constantly strive to foster a culture of hospitality and find new and innovative methods to enhance the client meeting and event experience.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cambridge, MA: Relocate before starting work (Required)

Work Location: In person