Medication Management Specialist - Population Health

Career opportunities at VillageMD and our operating companies
We're a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.
And now we're proud to say we're part of the VillageMD family.
VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients' homes and online appointments.
Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.
Why become a Villager?
When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all.
We're reimagining health care with a primary care-led, value-based care model. Here, you will be part of a team delivering the care we want to see in the world. It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care. Here, you will be at the center of our mission. Your voice will be heard, and you will feel empowered to do what's best and right for our patients, communities, and each other. To learn more about VillageMD visit our corporate site VillageMD.com.
Job Description
Position Summary:

• To support the Population Health and Quality workflows and provide direct telephonic patient care to support overall quality of Comprehensive Medication Management services and Pharmacy related quality metrics for our attributed patient population.

Essential Job functions:

• Interact with all levels of medical staff to discuss relevant patient information as warranted.
• Conduct chart review and patient interviews to identify patient specific reasons for poor medication adherence and resolve identified problem per protocol.
• Perform medication reconciliation for patients recently discharged from the hospital or as requested by the Provider or Nurse Care Manager per protocol. Record medication information into the "Meds" in the electronic health record and update existing information as needed to ensure accuracy of the patient home medication list.
• Gather data and generate reports to improve clinical pharmacy quality metrics.
• Document patient cases in electronic medical record effectively.
• Appropriately identify situations for referral to Provider or Nurse Care Manager (i.e. medication adverse event, medication ineffective, drug-drug interaction, lab test indicated).
• Reinforce patient self-management of medications through provision of education on proper medication administration, medication adherence, storage, and drug disposal.
• Prepare and manage patient education materials/handouts.
• Make outreach to patients identified from payer medication adherence-related reports.
• Participate in training and orientation of new employees as needed.
• Comply with the Summit Health Management incident reporting policy and procedures.
• Adhere to all Summit Health Management training and accomplishments as required per policy.
• Provide other job duties as assigned.
• Report issues and concerns to manager in a timely manner.
• Based on chart review or patient interview, identify patient specific reasons for poor medication adherence and take appropriate action to resolve problem.

General Job functions:

• Greets customers and family in person and by phone in a courteous and timely manner that seeks to exceed the customer's expectations and recognizes the importance of first impressions. Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern. Maintains a professional appearance by following the department's or the organization's dress code in furtherance of our Customer Service Commitments. Maintains a neat and professional work environment in accordance with departmental and/or organizational policies in furtherance of our Customer Service Commitments
• Works with other employees and departments cooperatively and professionally, treating all with courtesy, honesty and respect. Exhibits a willingness to solve problems constructively and seeks excellence in the performance of his/her job. Participates in the achievement of personal and departmental goals and initiatives. Actively contributes to positive morale and teamwork; stays informed and supports changes and initiatives; demonstrates good communication skills; keeps coworkers informed.
• Exhibits professional and ethical behaviors by adhering to the policies regarding conflicts of interest, confidentiality and corporate compliance.
• Contributes to smooth workflow and exhibits flexibility by properly observing lunch and break periods. Complies and encourages compliance with SHM policy regarding appropriate use of assigned electronic resources (email, internet, etc). Complies and encourages compliance with SHM policy limiting personal use of cell phone, including text messaging (only at meal times, on breaks and outside of patient areas). Complies and encourages compliance with all other SHM and departmental policies, procedures and standards, for example infection control and no solicitation policies.
• Complies /encourages compliance with all OSHA requirements, including the use of proper body mechanics during all activities and duties. Complies /encourages compliance with all HIPAA policies and procedures including appropriately maintaining confidentiality (including computer screens, public discussions, unattended records, etc.) and releases confidential information only when appropriate. Complies and encourages compliance with all other regulatory policies, procedures and standards.
• Demonstrates the ability to set goals, assign priorities, anticipate problems, and achieve results, schedules and uses time efficiently, accepts full responsibility for projects and duties assigned, completes assignments on time.
• Attends and participates in available educational and training events, departmental meetings, employee forums, committees or meetings, as appropriate.
• Supports & is committed to the goals of the organization, including the delivery high-quality and patient-focused care, and being mindful of efficient operations and expense control.
• Observes scheduled work hours, works assignments and the Attendance and Tardiness Policy.

Environmental Risks:

• Chemicals, Chemotherapy and Fumes
• Loud noises
• Vibration
• Extreme temperatures
• Confined spaces
• Allergens: dust, mold and/or pollen
• Magnetic fields
• Radiation
• Sharps
• Latex
• Combative Patients / Visitors

Blood-borne Pathogens:

• Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens
• Contact with patients or patient specimens is possible
• Unplanned or unexpected exposure

Education, Certification, Computer and Training Requirements:

• High School Graduate/GED or Equivalent Work Experience required
• Bachelor's Degree Preferred
• Certified Pharmacy Technician (CPhT) with PTCB required
• Minimum 3 years of retail pharmacy practice
• Oregon Board of Pharmacy Technician Registration required
• Ability to communicate in English, both orally and in writing
• Use of standard office equipment (phone, fax, copy machine, scanner, email/voicemail)
• Use of standard office technology in a window based environment

Physical Job Requirements:

• Pushing and Pulling, taking frequency into consideration
• Physical strength to lift heavy objects, carts, or items, taking frequency into consideration
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account
• Physical agility, which includes ability to maneuver body while in place
• Dexterity of hands and fingers
• Endurance (e.g. continuous typing, prolonged standing/bending, walking)
• Balance is maintained during climbing, bending and/or reaching

Travel:

• limited travel to satellite locations as needed

Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.