Medical Technologist

We are currently seeking a dedicated and enthusiastic individual to join our team as a Technical Services Representative. If you have a background in micro or molecular biology as a lab tech or Medical Technologist and are eager to transition your expertise from the laboratory to a customer-facing administrative role, this could be the perfect fit for you. In this position, you'll be the key point of contact for our valued customers, assisting them through inquiries, troubleshooting, and documentation. Strong communication skills are essential as you bridge the gap between customers and various departments within the company, ensuring seamless issue resolution. Join us on the forefront of innovation, where your technical knowledge meets exceptional customer service!

This role is in Omaha, Nebraska 8-5 Monday through Friday.

ESSENTIAL DUTIES AND FUNCTIONS

1. Provide support to Sales, STATS, Customer Service, and Product Management and serve as a reference to the company regarding clinical laboratory functions.
2. Responsible for forwarding customer interest and feedback through the customer suggestion process.
3. Provide call shadowing and technical service process training for other departments.
4. Develop and maintain a thorough understanding of our products and develop an understanding of our manufacturing processes
5. Identify any potential product problems in the field or incident trends and notify management as appropriate. Maintain file records, follow-up, and closure for all customer inquiries and complaints in the Call Management System.
6. Conduct training calls for instrumentation.
7. Investigate QC referee referral requests when submitted by the QC specialist.
8. Serve as a technical subject matter expert as assigned.
9. Document and file appropriate customer data and information according to QA policies. Update procedures and documents as necessary to ensure current practices are reflected.
10. Other duties as assigned by management.

POSITION REQUIREMENTS:

• Associate degree in medical laboratory technology with minimum of 2 years clinical laboratory experience or Bachelor of Science degree in a related discipline. Medical Technology/Medical Laboratory Science degree with ASCP certification strongly preferred.
• Ability to work independently or in a team environment is critical; interpersonal skills are essential.
• Must be dependable, organized and detail oriented.
• Excellent problem-solving skills and ability to exercise good judgment.
• Effective written and verbal communication skills required.
• Knowledge of Microsoft Office and general knowledge of personal computer software

TECHNICAL COMPETENCIES:

• Fundamental knowledge of regulatory information as it pertains to our products
• Ability to ask appropriate questions, gather data about existing problems and provide a report to Management.
• Develop a thorough understanding of our services
• Knowledge of good lab practices and clinical laboratory procedures, instrumentation, and the understanding of results on patient healthcare
• Working knowledge of the metric system, science measurement conversions, statistical analysis, and the ability to apply this knowledge to interpret data and resolve problems.
• Familiarity with in-house lab instruments.
• Develop an understanding of Syteline, CRM and Reliance databases.
• Ability to read, understand and comply with all safety procedures, company policies and procedures