Medical Service Coordinator (Lpn)

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empower self-reliance and inspire hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families, and the community. Founded in 1896 in Baltimore, MD, by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.  

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed and do whatever comes to hand”.” Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.”

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services, and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia, and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity, and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating, and financially rewarding opportunities.

JOB SUMMARY

The LPN Medical Services Coordinators are responsible for Consulting with the person served to discuss their health problems. First, educate patients about their condition and medication, and give them specific instructions. Then, develop a care plan to address their personal health care needs.

Consult and collaborate with other healthcare providers and specialists to schedule patient appointments and treatment plans. Check in on the patient regularly and evaluate and document their progress. Assist the care team with developing and accessing health interventions. Attend ongoing training and courses to keep abreast of new developments in health care. Assist with securing funding for medical care as required.

Treat patients with empathy and respect and professionally conduct oneself.

Comply with organizational guidelines and health care laws and regulations.

RESPONSIBILITIES

• Be available, on-call, as scheduled, for nursing consultation and treatment of minor illnesses or injuries and render nursing assistance in medical emergencies.
• Develop rapport with each person receiving nursing care. Demonstrate respectful interactions at all times.
• Participate in the pre-admission evaluation, generation plan of care, Physician order sheets, Medication Administration Records, and all documentation-related nursing processes. Program design and placement of each person admitted to the program.
• Prepare, as required, Medication History at admission and perform periodic re-evaluation, monthly medication administration review, and quarterly systems review.
• Support the retrieval of patient medical records.
• May participate as a member of the IDT, providing general health counseling, family planning, general sex education, and personal hygiene at the appropriate time—developmental level of each person.
• Provide clarification of presented information in a method best understood by the person and their family.
• Provide in-service training for program staff in primary health care and hygiene skills.
• Coordinate medical appointments, transportation, and follow-up.
• Provide staff instruction on medical care – operate side-by-side with House Monitors.
• Assess, plan, and follow up on medical issues noted with people to include the location of needed medical resources in the community, as appropriate.
• Complete the following specific ongoing tasks:
  • Communicate with RN regarding each person’s medical needs, including routine and emergency treatments.
  • Reviews Health Passport, plan of care, POS, and MAR to ensure accurate information.
  • Composes monthly nursing reports.
  • Provide appropriate in-service training to staff in primary health care and hygiene skills.
• Maintain up-to-date knowledge of Volunteers of America Chesapeake’s policies and procedures.
• Be knowledgeable of the rules and regulations of the relevant service environments, including Medical Respite and Residential Habilitation, and adhere to the program guiding principles.
• Other duties as assigned. 

PHYSICAL REQUIREMENTS:

The physical requirements described below represent those that an employee must meet to successfully perform the job's essential duties.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, people, and program supplies as necessary.
• Operating office equipment requires continuous or repetitive hand/arm movement.
• The ability to remain in a sitting position for extended periods.
• The ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, perform primary and light home maintenance activities, and operate office equipment.
• The ability to move and lift light objects to 30 pounds, such as mail, supplies, files, and equipment.
• The physical ability to lift, transfer, carry, push, and pull a person served when required through routine assistance or during an emergency.

EFFECT ON END RESULT:

• To ensure the needs of the person supported, as identified by the IDT, are met, and individual satisfaction is achieved.
• To ensure that the program complies with the Scope of Work, Volunteers of America Chesapeake’s policies and procedures govern the  Medical Respite program.

OTHER DUTIES:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. In addition, duties, obligations, and activities may change at any time, with or without notice. 

REQUIREMENTS

• Be a graduate of an accredited nursing school with registration and license (LPN) to practice nursing in the District of Columbia and one year of nursing experience.
• Be able to read, write, and speak the English language and have the ability to communicate effectively with the people to whom services are provided.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to perform primary computer and Microsoft Office equipment skills.
• Ability to effectively present information in one-to-one and small group situations to people supported, families, guardians, and other medical professionals.
• Ability to coordinate and prioritize the needs of different program sites.
• Ability to document all healthcare and medical needs as required by all licensing and monitoring entities.
• Experience in a residential setting serving Homeless populations, Substance Abuse (rehabilitation settings, nursing homes, psychiatric hospitals, other behavioral health settings, etc.);
• Experience in working with people who are medically fragile and have physical limitations.
•  Experience in working with Evans Class Monitors, Quality Trust, HRLA, DOH, PCR, DDS, DDA in the District of Columbia
• Strong PC skills in a Windows environment (i.e. Word, Excel, Power point and email)
• Ability to use independent judgment and address conflict and find resolutions.
• Excellent interpersonal, written, and oral communication skills.
• Bilingual in any language a plus.

EEO/AA