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SalaryJob Title: Medical Scheduler
Salary: The salary for this role is $22.00/hr
Location Address: 424 East 147th Street, Bronx, NY 10455
What you will be doing (Responsibilities):
- Create a safe and welcome environment for clinic clients and family members/collaterals
- Enroll new clients and update existing client information in the electronic health record by obtaining demographic information, ID, copy of health insurance card, checking insurance eligibility and status, confirming address, changes of address, and contact information at each visit
- Ensure clients are connected to clinical and medical staff as quickly and efficiently as possible
- Perform centralized scheduling for all clinical staff (social workers, clinical supervisors, CASACs, psychiatrists, nurses, and nurse practitioner/physician assistant) ensuring up-to-date staff schedules are entered in the clinic EHR—CareLogic—in advance, cancelled appointments are backfilled and referrals of services are scheduled, in accordance with same day access and urgent care needs
- Achieve performance goals related to centralized scheduling to support staff productivity
- Verify eligibility and authorization for Medicaid services using EPACES and Managed Care Organization portals at every client visit
- Support all crisis intervention and emergency response situations to ensure health and safety and effective responses by internal and external first responders and adherence to crisis/emergency policies
- Provide trauma-informed, culturally competent services in accordance with CASES policies and procedures
- Provide administrative support to the front desk as assigned
What we are looking for (Job Requirements/Qualifications):
- High school diploma with 5 years related work experience
- Previous Electronic Medical Record and Medicaid billing experience; CareLogic EHR a plus
- Knowledge of mental health and medical terminology
- Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with clients, family members, government agencies, and agency staff
- Excellent diplomacy, poise, and social skills to interact with clients facing a range of problems including serious mental illness, substance abuse, arrest and incarceration, and crisis and stress
- Ability to establish and maintain effective working relationships with clients, family members, referral sources, criminal justice staff, and CASES’ employees
Workplace Flexibility:
- CASES offers a flexible work arrangement whenever possible for certain roles. This position require in person work and does not have remote work flexibility.
CASES Mission:
- The mission of the Center for Alternative Sentencing and Employment Services (CASES) is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community.
Employee Benefits:
CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:
- Medical
- Dental
- Vision
- Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day.
- 12 Paid Holidays per year
- Flexible Work Arrangements whenever possible. May be Fully onsite, Hybrid, Flexible, or Fully Remote see individual job descriptions work schedule details
- Retirement 403(b) Competitive matching up to 6%
- Employee Referral Program
- Visit www.cases.org/careers/ to learn more about benefits offered by the CASES
Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.
CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.
