Medical Receptionist- Outpatient Surgery Center

JOB TITLE: Receptionist

POSITION REPORTS TO: Business Office Manager

COLLABORATION WITH: Administrator, Director of Nursing, Medical Director

WORK SCHEDULE:

• Monday through Friday with availability between the hours of 5:30am to 4:30pm
• No holidays, weekends, or on call

BENFITS:

• Medical, Dental, Vision with employer contribution
• Employer paid Long Term Disability and Life Insurance
• Short Term and Illness coverage available
• 401K plan with employer contribution
• Bonus Structure
• Generous PTO plan

GENERAL SUMMARY OF DUTIES:

Provides excellent customer service and representation of the orginization. Directly oversees patient registration, payment collections, chart preparation, and managing incoming calls.

ESSENTIAL JOB FUNCTIONS:

• Answer all incoming calls to the facility. Relay information in an accurate and concise manner.
• Greet patients and visitors to the facility in a welcoming and friendly fashion. Notify facility personnel of patient’s arrival if needed.
• Ability to maintain a calm temperament under stressful conditions and always present a professional manner and attitude.
• Accurately enters/scans information into the computer system as needed.
• Prepares patient charts.
• Performs an efficient and smooth patient registration process while providing excellent customer satisfaction.
• Obtain and witness the patient’s or legal guardian’s signatures on legal forms as required.
• Collects deductibles, co-payments and payments for services on day of surgery.
• Files patient charts correctly.
• Perform office functions as directed by the Business Office Manger or designee.
• Is aware and adheres to facility functions, policies and procedures.
• Participate in pertinent educational offerings and facility meetings.
• Checking and stocking forms and supplies as needed.
• Reports unusual occurrences and events in timely and accurate fashion.
• Conserves resources and minimizes cost whenever possible.
• May notify the patient of any anticipated financial responsibility.
• Participates in quality assurance activities.
• Accepts additional duties as requested and shows willingness to get involved in workplace.
• Participates and completes competency program as assigned and mentors staff as assigned.

REQUIREMENTS:

• High School Diploma or equivalent.

KNOWLEDGE:

• General knowledge of computer systems and programs.
• General knowledge of medical terminology.

SKILLS:

• Skill in written and verbal communication and customer relations.
• Skills in working with Windows based software systems.

ABILITIES:

• Ability to work in effectively with patients, medical staff, and external agencies.
• Ability to deal courteously with internal and external customers.
• Ability to accurately, efficiently and professional perform in a complex and busy health care environment.
• Ability to work in independently as well as an integral part of the patient care team.
• Ability to prioritize multiple tasks and effectively handle high volume of interactions required.

PHYSICAL DEMANDS:

• Required sitting and standing for long periods.
• Must be able to lift 25 pounds.

This description is intended to provide only a basic guideline for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.