The Receptionist/Scheduler's primary function is to schedule appointments for all our providers within our facility. This person will be cross trained on 4 different positions including our reception area.
Position Functions:
- Greet and check-in patients
- Answer multi phone lines at a time
- Be able to efficiently complete tasks for each day
- Communicate with management any scheduling issues
- Communication: effectively communicates with the patients, family members, physicians’ offices, physicians, other employees, and other business office staff.
- Computer Skills: must utilize computer skills to access medical and office software programs and Internet based systems;
- General Office Skills: excellent organizational skills, moderate typing skills, general office skills such as telephone, filing, fax, and copier skills.*
- Demonstrates knowledge of medical and surgical terminology and procedures; ability to organize information
- Accurately obtains all patient demographic, insurance and HIPAA information
- Monitors arrival of patients and communicates any cancellations, delays, or other problems to the facility’s Management Team
- Collects routine payments from walk-in patients; issues receipts accordingly;
- Prepares bank deposit daily for funds received at the Front Desk; reconciles to Over-the-Counter Log and receipt book, and forwards to Insurance Coordinator.
- Notifies patients of any changes in arrival time should surgery times change due to delays, cancellations, etc.
- Notifies appropriate facility management and staff members of any unusual circumstances regarding current day’s schedule;
- Answers telephone and directs calls to appropriate area within the facility;
- Performs other duties as needed to ensure the safety and comfort of all customers as well as the efficient operation of the facility;
- Must have a high school education or equivalent and at least two years experience in the medical field, preferably with insurance knowledge
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Medical office experience: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Work Location: In person