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Form of work
Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Full-time Medical Office Receptionistto join our team in Cleveland, OH.
Seeking Work/life balance? No Nights, No Weekends, No Holidays!
The schedule is Monday - Thursday, 7:30a - 4:30p, Friday 8:00a - 12:00p.
Premise Health offers a comprehensive benefits package to all full-time team members including Medical, Dental, Vision, Virtual Care, 401K, generous Paid Time Off, Paid Holidays, CME Reimbursement, and Tuition Reimbursement.
Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.
Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.
Essential Functions:
- Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
- Schedules appointments and enters appointment date and time into computerized scheduler.
- Conducts reminder calls to all patients.
- Greets and directs patients, salespeople, and visitors.
- Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
- Coordinates referrals for patients through insurance and other physician offices or specialists.
- Prepares all billings in computerized system for processing by finance.
- Collects payment from patients and reconciles daily cash reports.
- Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
- Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
- Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
- Follows through on commitments.
- Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
- Demonstrates ability to perform and maintain Annual Competencies.
- May require other duties as assigned.
