Medical Office Administrator

Are you passionate about enhancing patient experiences and playing a pivotal role in a mission-driven company?

If you answered yes to these questions, then StellaCenter might be the perfect place for you.

Stella Center is a leading provider of breakthrough treatments for trauma symptoms, stress, anxiety, and depression. We use cutting-edge modalities such as Stellate Ganglion Block (SGB), IV ketamine, and psychotherapy to help our patients achieve lasting relief. We are also a community of compassionate professionals who support each other and our patients throughout their healing journey.

About the Role:

We are looking for a dynamic Medical Office Administrator to join our clinic in Washington, DC, where your dedication and skills will significantly impact the lives of those we serve. In this role, you will:

• Ensure each patient's journey is smooth and comforting, from warm welcomes to post-treatment care.
• Manage patient inquiries through emails, calls, and in-person interactions with empathy and professionalism.
• Juggle various tasks, including patient scheduling, file management, and office operations, with precision and efficiency.
• Bridge the gap between patients and the clinical team, fostering effective communication and collaboration.
• Maintain and stock office supplies, purchase office and patient refreshments, creating a welcoming and organized space.
• Be the clinic’s general point of contact for all internal and external parties.
• Help coordinate open houses and information sessions, coordinating with members of the broader mental health and wellness community.
• This opportunity is for a contractor 1099 role.

To be successful in this role, you will need:

• At least two years in customer service, preferably in healthcare.
• Knowledge of EMR systems and mental health care is a bonus.
• Proficiency in Google Suite, Microsoft Office, and CRM systems like Help Scout, Zendesk, or Salesforce.
• A Bachelor’s degree is preferred but not essential.
• Exceptional attention to detail, organizational skills, and the ability to thrive in a fast-paced environment.

What We Offer

• A supportive and collaborative work environment
• A mission-driven organization that makes a positive impact on people’s lives

Why work with us?

At Stella, we believe that diversity, equity, and inclusion are essential values that enrich our work environment and enhance our ability to serve diverse communities. We strive to integrate these values into every aspect of our organization, from hiring and training to policies and practices. We recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

Ready to Make an Impact?

If you are a highly motivated and experienced Medical Office Administrator who is passionate about providing excellent patient care, we encourage you to apply. We can’t wait to hear from you!

Job Types: Part-time, Contract

Pay: From $25.00 per hour

Expected hours: 20 – 30 per week

Healthcare setting:

• Clinic

Schedule:

• Day shift
• No weekends

Application Question(s):

• Do you have experience working in the mental health field?

Experience:

• Customer service: 2 years (Required)
• Medical Office: 2 years (Required)

Ability to Commute:

• Washington, DC 20005 (Required)

Work Location: In person