Medical Assistant (Seattle)

Description

The Medical Assistant is responsible for performing a variety of clinical and administrative procedures to assist with patient care in one or more agency programs. The duties must follow the RCW 18.360.050.

Administrative duties include but not exclusive: greeting patients, updating and filing patients' medical records, answering telephones, handling correspondence, scheduling appointments, arranging for laboratory services, assisting patients with forms, and monitoring and ordering supplies.

Clinical duties include but not exclusive: taking medical histories and assisting with collecting information for intakes, performing oral fluid or urine testing, recording vital signs, explaining treatment procedures to patients, preparing patients for examination, registering medications, assisting the medical provider during the examination and assisting patients with referrals to outside providers.

The nature of this position is fast paced, requires considerable multi-tasking and involves exceptional interpersonal skills. The position also requires regular interaction with the executive team, employees and external stakeholders.

Job Functions may occur in the Mobile Dispensary, Medical Van, or Clinic Site

Nursing Department Duties:

• Capillary blood withdrawal, venipuncture, and intradermal, subcutaneous, and intramuscular injections and oral fluid testing.
• Urinalysis collection
• Electronic medical records file maintenance. Monitor for completeness and assist with obtaining missing data if record is incomplete
• Maintain medication and immunization records. Register Medications.
• File paperwork and fax documents.
• Properly dispose of biohazardous materials
• Practice standard precautions
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Triage and process messages from patients and front office staff to Dispensary.
• Maintain all logs and required checks (i.e., refrigerator temperatures, emergency medications, expired medications, safe temperature).
• Collaborate across departments to assist and improve communication with the Dispensary.
• Monitor and administer TB testing for patients and staff.
• Prepare and maintain Mobile Medical Van and Mobile Dispensary. Ensure the Mobile Medical Van and Mobile Dispensary have adequate supplies on board. Keep exam room of Mobile Medical Van clean, ensure units are clean and ready for next day.
• Manage Callback process and appointment with Dispensary.
• Assist Nursing staff as needed.

Medical Provider Team Duties:

• Communicate with Medical Providers regarding labs, reports, or communication from outside agencies.
• Obtain patient history, measure vital signs, including weight, blood pressure, pulse, temperature, observe and report patients' signs or symptoms and document all information in patient's chart. Give report to Medical Provider before Medical Intake.
• Telehealth equipment chaperone during exam with remotely located Medical Provider.
• State Prescription Drug Monitoring Program checks
• Perform electrocardiograms
• Give instructions to patients as instructed by Medical Provider.
• Triage and process messages from patients and front office staff to Medical Providers.
• Collaborate with front desk, counseling, nursing, and other departments to assist with communication between departments and Medical Providers.

Requirements

Qualification Requirements

Education

1. High school diploma: some college preferred

License/Certification

1. Washington State Department of Health-issued Medical Assistant credential in accordance with RCW 18.360.050
2. Must be able to pass a criminal background check.

Skills

1. Exceptional customer service and phone etiquette
2. Ability to maintain effective and organized systems to ensure timely patient flow
3. Ability to perform phlebotomy and administer injections
4. Computer skills with basic knowledge of Microsoft Office and electronic medical records

Knowledge Requirements

1. Healthcare field and medical specialty
2. Medical terminology
3. Grammar, spelling, and punctuation
4. Knowledge of electronic health records
5. Excellent organizational skills, ability to prioritize workload, work independently, and complete tasks in a timely and efficient manner.
6. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
7. Ability to establish and maintain effective working relationships with staff and clients from a wide variety of ethnic, socioeconomic, and cultural backgrounds, good diplomatic skills.
8. Ability to maintain confidentiality and use discretion when handling highly sensitive information.
9. Ability to effectively problem solve, apply good judgment and initiative.
10. Flexible team player, with excellent attention to detail.

Language Skills

1. Ability to read and interpret policies and procedures, referral information.
2. Ability to write uncomplicated reports, instructions, and procedures.
3. Ability to present information effectively and respond to questions from patients, staff, and referral sources.

Mathematical Skills and Reasoning Ability

1. Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
2. Ability to solve practical problems.
3. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.

Physical Requirements

1. The employee is regularly required to sit; use hands to manipulate, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
2. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used

Computer, photocopier, fax machine, phone, ECG, blood pressure cuff, Sa02 monitor, thermometer.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Evergreen Treatment Services is an Equal Opportunity Employer.