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Form of workMore than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii hospice Medical Assistant, you will support those that guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.
POSITION SUMMARY
Promotes a healthy/healing environment for children and their families as they deal with the emotionally and physically demanding process of coping with a life-threatening illness through assessment, advocacy, and education. Proactively supports efforts that ensure delivery of developmentally appropriate care/services and promotes a safe environment.
Primary Responsibilities:
- Provides communication in a non-judgmental, non-discriminatory manner that is sensitive to the patient/family diversity, preserving their autonomy, dignity and rights.
- Prepares an Agenda and CM folders for Weekly IDG and team meetings with all updates.
- Answers and distributes phone calls for designated team.
- Monitor and order department supplies/assist Supplies Manager with pediatric specific supply list/needs.
- Obtain additional medical records from physician offices and hospitals as needed for patient care.
- Assist Pediatric Nurse Manager and DCO with Quality Assessment Performance Improvement
- Compose/update patient MAR to be distributed to families.
- Follow- up calls with pharmacies for stock checks and availability on pediatric specific medications.
- Follow-up with fellow pediatric team members on complex care/rehab services/lab/peds specialists
- Ongoing inventory, organization and tracking of child life donations/toys/supplies.
- Assist MD and RN Manager with scheduling of patient visits.
- Follow-up with MD and RN Manager with CTIs/F2Fs
- Under direct supervision of RN manager, assist with family follow-up calls regarding patient med/treatment changes.
- Follow-up calls/check-in with DME company on pediatric specific equipment
- Assist with tracking of grant monies.
- Assist with reimbursement submissions for child life activity supplies.
- Other duties as assigned.
Knowledge and Skills Requirements:
- Outstanding communication, education, and customer service skills.
- Ability to prioritize, problem solve, manage multiple tasks and work independently.
- Ability to collaborate with others on the interdisciplinary team and with community partners.
- Demonstrates ethical conduct and judgment that is in harmony with the mission and values of Navian Hawaii.
- Adheres to all policies, procedures and regulations regarding patient care, conduct, safety, fire, security, risk management and personnel policies.
Experience and Educational Requirements:
- Medical Assistant experience or 3 years of medical secretarial experience preferred
- Strong knowledge of medical terminology
- Minimum two years of pediatric experience
- Hospice experience preferred.
Hours:
- Generally, Monday through Friday, 8:00 am through 4:30 pm.
Why Navian Hawaii?
- Consistent M-F schedule so weekends belong to you
- Team-oriented, locally run nonprofit where every voice is heard
- Competitive pay with an excellent benefits package
- Flexible organization that supports positive work/life balance
