Medical Assistant Office Rep

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.

As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Bakersfield a service of Dignity Health Medical Foundation has four convenient locations in Bakersfield. Along with our local affiliated Dignity Health hospitals (Memorial Hospital Mercy Hospital Downtown Mercy Hospital Southwest) we offer an integrated care delivery system that provides high quality compassionate care in family medicine internal medicine and OB/GYN.

The Medical Assistant/Medical Office Representative (MA/MOR) position is responsible for knowing his/her professional scope of practice as defined by the California Business and Professional Code. This role is responsible for back office and front office duties. The MA maintains a clean organized and safe environment and performs patient care services that support the physician/ provider's practice under the clinical supervision of the Physician Registered Nurse Nurse Practitioner Physician Assistant or Licensed Vocational Nurse. The MOR is the first point of customer contact and is responsible for coordinating all patient requests for referrals and authorizations.

Minimum Qualifications:

• High School diploma or equivalent
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions)
• Excellent interpersonal organizational and customer service skills are essential
• Medical terminology familiarity with CPT and ICD-9 coding procedures and reference tools and pharmacology appropriate to the Medical Assistant scope of practice is essential
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment
• Impact of Decisions: Serious impact on patient relationships patient outcomes physician efficiency stewardship of clinic resources and our image in the community
• Internal/External Contacts: Patients physicians and other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors
• Certified Medical Assistant
• BLS Certification through the American Heart Association

Preferred Qualifications:

• Six (6) month's experience in an outpatient setting as a Medical Assistant preferred
• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• Familiarity with an electronic practice management system is preferred
• Experience with multi-line phones/ACD phones preferred