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Form of workNuvance - GoHealth Urgent Care is hiring for Full Time, Part Time and PRN Medical Assistants in our Norwalk location!
**EXCELLENT BONUS PROGRAM: Quarterly target bonus of up to 5% based on the customer satisfaction scores of your locations. AND up to $450 per month for a productivity bonus if certain center metrics are met.**
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
In a collaborative manner, the Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.
The Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.
Enjoy:
- Competitive compensation
- Generous PTO
- Quarterly performance bonuses {Quarterly target bonus of up to 5% based on the customer satisfaction scores of your locations. AND up to $450 per month for a productivity bonus if certain center metrics are met}
Job Requirements:
Education:
- Graduate of a Medical Assistant Program preferred.
- 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
- CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire.
- High school diploma or equivalent required
Work Experience:
- Medical Assistant experience preferred for Graduate of a Medical Assistant Program
OR - 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
- Knowledge of medical terminology strongly preferred
Required Licenses/Certifications:
One of the following certifications is required (or must obtain within 15 months of hire):
- ARMA- American Registry of Medical Assistants
- CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
- CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
- RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
- NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
- NRCMA - Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
Or the following certifications are excepted at the time of hire:
- Graduate of an Accredited School of Nursing or LPN or RN
- EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
- CNA - Certified Nursing Assistant
- Basic Life Support (BLS) required or must be obtained (see below)
*Hire Date of 10/1/23 or after must obtain BLS certification within 30 days of hire date.
- Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.
Additional Knowledge, Skills and Abilities Required:
- Knowledge of medical office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Social perceptiveness and service-oriented
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficiency in MS Office and patient management software
Essential Functions:
- Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
- Process co-pays and schedule patient appointments for assigned center.
- Coordinate provider referrals to assigned Specialist.
- Answer patient questions regarding their care and keep them informed of their status.
- Inform technical staff of patient flow.
- Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
- Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
- Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
- Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
- Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
- Responsible for maintenance of medical records and scanning charts to patient files.
- Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
- Ensure reception is well maintained
- Conduct courtesy call-backs for patient follow-up.
- Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
- Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
- Other patient care responsibilities as defined in the Medical Assistant Guideline document.
- All other duties as assigned.
Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
