Medical Assistant I- Sf Health Center

Planned Parenthood Northern California (PPNorCal) is seeking a Medical Assistant I for our San Francisco Health Center. This role is full-time, 40 hours per week. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with 4% employer match.

APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.

SUMMARY

Work in family planning, prenatal (if offered) and abortion services as a member of a health care team to provide health information to patients and health center based services. Assist Center Directors/ Managers as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Serve as phone receptionist; book appointments, provide information about medical services and appropriate referrals, screen calls, provide health information as appropriate and document.
• Ensure accurate completion and patient understanding of all necessary forms.
• Assess eligibility for funding, health insurance and/or fees. Collect payments and complete online eligibility processes.
• Perform accurately all vital signs and lab tests; including blood draws and injections; document accurately.
• Work as a team member to maintain exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment.
• Review and reconcile billing on a daily basis.
• Abstract or scan medical records into the electronic health record as needed.
• Input and update patient information in the electronic health records.
• Assist the nurse/clinician/physician as indicated.
• Assist in family planning, STD, abortion and prenatal services (if applicable) to include providing information about pregnancy options and support in a caring, non-judgmental, factual manner.
• Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist physician during procedure while being supportive of patient; and assist in recovery room.
• Adhere to affiliate goals and policies on professionalism, wait time in-health center and on the phone, and the system for addressing patient complaints.
• Participate in health center efforts to achieve established goals for productivity.
• Participate in a health center/affiliate efforts to achieve established revenue cycle goals.
• Float RHS staff are required to travel to multiple regional-based health centers as requested. May be short notice and travel will be greater than 50% of time.
• Active participation in the advancement of PPNorCal's Diversity, Equity, and Inclusion commitment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience working in a health care setting preferred.
• Knowledge of medical assistant practices and reproductive health preferred.
• Ability to work calmly, efficiently and represent the organization with a high degree of professionalism.
• Excellent customer service, problem solving, judgment, organizational and communication skills.
• Ability to multi-task and to work independently and as a member of the team.
• Flexible and able to work in other health center locations, as requested.
• Must be able to travel to Administration Offices to attend trainings and meetings as needed.
• Bilingual in English and Spanish highly desired.
• Ability to support the provision of reproductive healthcare services to socioeconomically diverse populations with cultural competency.
• Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.
• Commitment to quality healthcare.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity.
• Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances.
• View services through the patients' eyes to serve patients promptly, competently, and in a friendly manner. Treat complaints as opportunities to improve service.
• Maintain complete patient confidentiality at all times.
• Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
• Through meetings and discussions, help develop ideas for improving services in ways that patients value.
• Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients.
• Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures.
• Understand and demonstrate, in all interactions, the importance of high quality care, including accurate charting, filing, and follow-up.
• Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy.

Pay Range: Planned Parenthood Northern California (PPNorCal) supports California's new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The pay range for this position is: $23.05 - 25.05

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.