Medical Assistant

Title: Medical Assistant

FLSA Status: Full Time / Non-Exempt

Reports to: Practice Manager

Pay Type: Hourly

Pay Range: $16.00 - $18.00, depending on education and experience

Pay Frequency: Bi-Weekly

The Doctors Center

We believe that affordable care should be delivered the way it used to be – highly accessible with uncompromising quality. We are a multi-specialty provider that strives to deliver integrated medical services with compassion and care.

Job Description:

Medical Assistants assist providers in the delivery of urgent and/or primary care healthcare, medical office administration and patient care management. They perform a variety of duties related to patient’s intake, assessment, treatment, reevaluation, and discharge and interact with contacts from employer clients and multiple departments within the organization.

Essential Job Duties and Responsibilities:

Patient Care:

• Assist patients as necessary, maintaining awareness of their comfort and needs.
• Take vital signs and other patient information to detect deviations from normal.
• Enter vitals into EMR accurately.
• Document medical history and physical assessment of patients.
• Ensure patient flow is timely and organized, prioritizing appropriately.
• Explain prescribed procedures and treatments to patients.
• Prepare equipment and aid physician during treatment and examination of patient.
• Draw blood using age-appropriate technique, observing principles of asepsis to obtain blood samples.
• Collect specimen from the patient utilizing the approved equipment, sequence, and procedure.
• Administer prescribed medications and treatments in accordance with approved nursing techniques.
• Ensure patient immunizations are appropriate, well documented and administered using approved nursing techniques.
• Observe patient, record significant conditions and reactions, and notify supervisor or physician of patient's condition and reaction to drugs, treatments, and significant incidents.
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.
• Respond to all patient messages, document conversations in electronic medical records system.
• Conduct physician referrals as well as service pre-certifications on an as needed basis.
• Ensure patient health information is protected according to HIPAA guidelines.
• Respond to life saving situations based upon Medical Assistant scope of practice, and company policies, procedures, and protocol.

Screening / Laboratory:

• Perform laboratory tests according to written instructions.
• Ensure all ordered tests are performed accurately and in a timely manner.
• Properly start lab equipment daily; Perform maintenance on equipment as scheduled.
• Perform all drug screening/breath alcohol testing procedures in accordance with established rules and regulations.
• Maintain daily log; document all requests and results of lab work accurately.
• Perform daily quality control and cleaning procedures according to guidelines.
• Respond to all lab messages and call back requests; share responsibility of call back sheets.
• Utilize lab software (interface queue), as well as any lab equipment according to the proper procedure and instruction.

Office / Front Desk:

• Assist front office as necessary greeting and registering patients, obtaining/scanning required signed paperwork, obtaining copies of insurance and identification cards, verifying insurance and collecting/recording payments accurately.
• Ensure returning patients' demographics and insurance are correct and HIPAA acknowledgement has been signed within the past year.
• Follow company procedures related to workers' compensation and occupational medicine patients.
• Answer phone calls in a professional manner within three rings.
• Respond promptly to customer needs, provide excellent customer service.

Other:

• Prepare rooms; sterilize instruments, equipment, and supplies for procedures.
• Ensure work area is neat and clean, fully stocked and all laundry items have been laundered and put away.
• Demonstrate accuracy and thoroughness.
• Maintain complete and accurate documentation.
• Observe safety and security procedures; promote a safe and pleasant work environment.
• Report potentially unsafe conditions to management.
• Regular attendance/timeliness to ensure efficient clinic operations.
• Treat people with respect, inspire trust of others, work with integrity, uphold organizational values.
• Adapt to change in work environment, manage competing demands.
• Other duties and responsibilities as assigned.

Education and Experience:

• High School diploma or equivalent, required.
• Certified Medical Assistant or Registered Medical Assistant.
• Associates degree (A.A.) or equivalent from a two-year college or technical school.
• Possess a current Basic Life Support Certification.
• Six months to one-year related experience and/or training; or equivalent combination of education and experience
• One to two years working in a fast-paced healthcare setting.
• Knowledge of basic medical terminology and medical practice to assist in giving patient care

Supervisory Responsibility

None.