Medical Appointment Clerk

MEDICAL APPOINTMENT CLERK - Patrick AFB

(Short Term Assignment)

ABOUT US:

Laredo Technical Services, Inc. provides staffing services to federal Government agencies all over the world. LTSI connects the right people to the right opportunity. With our experience in placing our Team Members throughout the United States and overseas, we excel at providing experienced, professional personnel for a wide range of Professional and Office Administration as well as Medical services. Our goal is to provide the highest quality of professionals in the industry.

LTSI’s culture delivers a strong work ethic while going above and beyond with a sense of urgency. We are the employee-driven company. We strive for excellence every day, which is what sets us apart from all the other government contractors. Our strong work ethic, sense of urgency and commitment to going above and beyond for our clients is what we value most!

As a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) Minority Business Enterprise (MBE) that provides a broad range of administrative, project management, and medical staffing support services, we are also honored to be a Member of the Military Spouse Employment Partnership (MSEP), and we encourage military spouses to apply for any of our positions for which they feel they are qualified.

JOB TITLE:Medical Appointment Clerk

GOVERNMENT AGENCY & LOCATION:

45th Medical Group

1383 S Patrick Dr

Patrick AFB, Florida

POSITION INFORMATION: Schedules appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.

RESPONSIBILITIES:

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)
• Schedules Medical Appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborn
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing
• Validates basic patient demographic information prior to booking appointments for patients. Makes required updates
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules
• May assist in the preparation of patient notices (telephonically or form letter formats) for appointment reminders, no-shows, or rescheduled/cancellations
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols, and individual clinic guidelines as needed
• Schedule Medical Appointments and determine patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests. Supports Primary Care by name processing for appointment and appropriate access to care time frames during allocation of standard appointment type
• Other duties as assigned by an LTSi Supervisor or government liaison/supervisor

QUALIFICATIONS:

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required
• Clearly speak and understand the English language
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills
• High school diploma or General Educational Development (GED) equivalency
• At least 6 months of experience in medical office scheduling
• Current Basic Life Support (BLS) Certification from the American Heart Association
• Maintain appointment schedules using a government computer system
• Validate patient eligibility through appropriate booking through the Defense Eligibility Report System (DEERS)
• Register patients not already in the computer system such as newborns
• Maintain accurate and up-to-date patient schedules and logs
• Utilize the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing
• Validate basic patient demographic information before booking appointments for patients. Makes required updates
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments
• Promote consult/referral specialty medical care within the Military Treatment Facility (MTF) or at civilian facilities
• Provide patients with specific visit instructions
• Receive and electronically deliver telephone messages (t-cons) to Primary Care managers and/or clinic nurses by using the Government computer system, standard protocols, and individual clinic guidelines as needed

POSITION TIMING: Immediate hire upon completion of required background investigation and security package. This is a short-term assignment to back-fill an employee's leave. Anticipated dates of assignment are April 1, 2024 through July 31, 2024.

BENEFITS: Health, Dental and Vision, 401(k), Vacation, Sick Leave, and 11 Paid Federal Holidays including:

• New Year’s Day
• Martin Luther King, Jr. Day
• Presidents Birthday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Laredo Technical Services, Inc. (LTSi) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. LTSi also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. LTSi is an Equal Opportunity/Affirmative Action Employer.