Medical Appointment Agent

• Answer calls though the Appointment ACD Path.
• Exceptional customer service thus providing knowledgeable and accurate information.
• Scheduling patients for consultation with SCOI physicians in all office locations:
• Interview and gather imperative information from patients/ insurance carrier/ VIP’s to provide best physician options and appointment availability for the injury/condition:
• Injury
• Condition
• Insurance
• Diagnostic testing
• Location
• Registration of patient demographics
• Creating worker’s compensation cases
• Creation of cases for private authorization or referrals
• Registration of Adjuster/ Nurse Case Managers.
• Private and Worker’s Compensation Insurance comprehension to distinguish an industrial related injury from a non-industrial related injury.
• Follows specific Physician protocols for scheduling appointments for:
• New Private Patients
• New Work Comp patients
• New IPA/ HMO
• QME, Panel QME, AME, IME, AOE-COE
• Med/Legals
• Follow up visits
• Limited post op’s
• Some injections
• Scheduling appointments directly with insurance carriers
• Only specifically assigned agents to manage the CCWC:
• Obtaining authorization
• Obtaining medical records
• Obtaining diagnostic testing
• Job descriptions
• Comprehension of Insurance Matrix & keeping up to date of the ever changing of Physician/ Payer contracts
• Interacts with Adjuster, Nurse Case Managers, Defense Attorney regarding workers compensation needs
• E-mailing of same/next day add on’s
• Faxing worker’s compensation statuses daily with in 24hrs from DOS.

Secondary Duties and Responsibilities

Scheduling Appointments (All based on specific Doctors protocols and procedures):

New W/C & Private appointments

Faxing Work Comp statuses for assigned Dr.(s)

Agent assigned to one week for retrieval Appointment V/M’s done daily & throughout day

Follow up calls (daily) for Accounts w/ Insurance Pending

Other duties as needed/assigned.

Job Types: Full-time, Part-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Orthopedics

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: In person