Address
Form of work
Salary- Answer calls though the Appointment ACD Path.
- Exceptional customer service thus providing knowledgeable and accurate information.
- Scheduling patients for consultation with SCOI physicians in all office locations:
- Interview and gather imperative information from patients/ insurance carrier/ VIP’s to provide best physician options and appointment availability for the injury/condition:
- Injury
- Condition
- Insurance
- Diagnostic testing
- Location
- Registration of patient demographics
- Creating worker’s compensation cases
- Creation of cases for private authorization or referrals
- Registration of Adjuster/ Nurse Case Managers.
- Private and Worker’s Compensation Insurance comprehension to distinguish an industrial related injury from a non-industrial related injury.
- Follows specific Physician protocols for scheduling appointments for:
- New Private Patients
- New Work Comp patients
- New IPA/ HMO
- QME, Panel QME, AME, IME, AOE-COE
- Med/Legals
- Follow up visits
- Limited post op’s
- Some injections
- Scheduling appointments directly with insurance carriers
- Only specifically assigned agents to manage the CCWC:
- Obtaining authorization
- Obtaining medical records
- Obtaining diagnostic testing
- Job descriptions
- Comprehension of Insurance Matrix & keeping up to date of the ever changing of Physician/ Payer contracts
- Interacts with Adjuster, Nurse Case Managers, Defense Attorney regarding workers compensation needs
- E-mailing of same/next day add on’s
- Faxing worker’s compensation statuses daily with in 24hrs from DOS.
Secondary Duties and Responsibilities
Scheduling Appointments (All based on specific Doctors protocols and procedures):
New W/C & Private appointments
Faxing Work Comp statuses for assigned Dr.(s)
Agent assigned to one week for retrieval Appointment V/M’s done daily & throughout day
Follow up calls (daily) for Accounts w/ Insurance Pending
Other duties as needed/assigned.
Job Type: Full-time
Pay: $17.00 - $23.09 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Outpatient
Medical specialties:
- Orthopedics
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
