- Must be able to speak with patients and use practice management system to answer inquires accurately and confidently and while maintaining patient confidentiality.
- Must be able to think critically about how to properly handle emergent situations that may arise in the healthcare environment.
- Must be capable of performing proper research concerning patient claims and request before escalating to management and to the physician.
- Must be able to properly assess patients concerns and provide minimum assistance required as a Medical Administrative Assistant without working outside of your scope of practice and expertise.
- Must understand basic medical office terms and protocols.
- Must be aware of HIPAA Rules and Guidelines and how to properly protect the privacy of patients.
- Must be able to communicate the details of patients issues with accuracy to the physician. This includes medication issues, medication request and pertinent patient messages left for the physician.
- Must be able to communicate physicians responses or directives to patients with 100% accuracy. This includes written data, in person, or audible communication.
- Must at all times show that you care and show compassion for patients concerns and wellbeing.
- Must have have financial literacy and be able to provide daily financial ledgers to management team and physician.
- Greet patients
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Maintain and manage patient records
- Answer incoming calls and deal with inquiries
- Transfer calls as required
- Schedule patient appointments
- Collect co-pays and payments
- Schedule hospital admissions, tests, scans and outside appointments for patients
- Obtain external medical reports as required by medical professionals
- Respond and comply to requests for information
- Deal with incoming and outgoing post to website and social media
- Complete other clerical duties as assigned
- Maintain stock of forms and office supplies
- Ensure reception area is well maintained, neat and clean
- Safeguard patient privacy and confidentiality
- Must be a team player.
- Performance reviewed every 90 days by physician and hiring team.
- Pay determined based on experience.
- No Medical Benefits included
- Unlimited PTO Package*
- Non-Remote
- High School Diploma or GED
- Associates or Certificate in any Allied Health Field preferred but not required
- At least 2 years experience in healthcare field