Medical Administrative Assistant (Aod)

Summary
This position is for a Medical Administration Specialist and the incumbent serves as the Administrative Officer of the Day (AOD) is located in the VA Roseburg Healthcare System (VARHS), Business Office. The incumbent has the responsibility to represent the VARHS Director on all administrative matters occurring when assigned to other than a normal tour of duty.
This job is open to

• Career transition (CTAP, ICTAP, RPL)
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency
ALL US CITIZENS
DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.
Videos
Duties
Major Duties include but are not limited to:

• Delegated full authority for administrative activities occurring during irregular tours.
• Interprets VA rules and regulations relating to determining legal entitlement to benefits relating to hospital admission; nursing home, dental, domiciliary, Non-VA Purchased Care and outpatient care; dental treatment; prosthetic appliances; patient transfer; and beneficiary travel (Special Mode).
• Authorized as certifying officer for documents pertaining to the administration of laws concerning VA.
• Coordinates the resolution of medical-legal problems concerning the VARHS.
• Ensures that appropriate legal, regulatory and policy requirements are met. Processes administrative issues surrounding beneficiary death (Decedent Affairs), seriously ill cases, elopements, suicides, assaults, deaths on arrival (DOA's), homicides, code blue, code red, cost recovery matters, and facility or community disasters, etc.
• Assumes control of communication and notification in event of local and civil disasters, in accordance with local facility disaster plan.
• Provides administrative authority, guidance, and advice to the Medical Officer of the Day (MOD), Registered Nurse Officer of the Day (RNOD), and all other clinical staff concerning administrative matters necessary for the operation of VARHS during other than normal tours.
• Provides orientation and situational technical advice to providers regarding VA policies and procedures.
• Assists VARHS staff with medically related legal problems; including involuntary commitments, orders of protective custody, and management of unruly or severely disturbed patients.
• Performs for administrative matters as the MOD and/or RNOD does for clinical matters, working as a team to carry out executive management responsibilities during other than regular working hours.
• Directly intervenes with problems regarding patient activity occurs, advising clinical staff of appropriate administrative action.
• Observes, evaluates, and coordinates administrative activities with interdisciplinary teams to provide administrative support with the provision of care.
• Receives and responds to non-routine patient condition inquiries and other administrative inquiries from concerned Veterans, families, visitors, law enforcement officials, representatives from private hospitals, Veterans service organization representatives, VA Central Office, military personnel, private physicians, media, and the general public.
• Oversees determination of applicants' eligibility; obtaining income and insurance information for appropriate non-service connected applicants.
• Counseling non-service connected Veterans to determine ability to defray costs of medical care elsewhere.
• Determines extent of release of medical or social data from patients' records.
• Safeguards and ensures rights and responsibilities of patient.
• Functions as Patient Representative and/or ombudsman during tour of duty.
• Maintains good public and medical relations.
• Locates available sources and authorizes VA payment of services at community hospitals, or resolves in accordance with established sharing arrangements.
• Coordinates patient referrals and transfers to and from VARHS.
• Inputs patient information into the patient tracking position for monitoring and tracking of referral of patients to non-VA facilities.
• Responds to numerous inquiries from non-VA provides, patients, and the general public regarding entitlement, services provided, etc. through this active Clinic of Jurisdiction.

Preferred Experience: Scheduling experience preferred
Work Schedule: Rotating shift, days, evenings, and nights; Sunday-Saturday
Position Description Title/PD#:Medical Administrative Assistant (AOD)/PD30271A
Physical Requirements: The work requires much walking through the VARHS with occasionally the requirement to lift objects such as suitcases, bags, and personal property (clothing, jewelry, wallets, and other things, etc.) or medical records. The AOD shift changes require rotation on a four week basis, which provides added stress and strain, with various shifts requiring two or more set of hours per week.
Requirements
Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications
To qualify for this position, applicants must meet Specialized Experience requirements within 30 days of this announcement, 10/05/2023.
GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: Interprets administrative policies and requirements, defines administrative requirements and provide advice to management; scheduling, coordinating transfers, determining eligibility, preparing correspondence, interpreting regulations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
There is no educational substitution at this grade level.
Additional information
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
Resume Reminder - Your resume must include the following information for each job listed:

• Job title
• Duties (be as detailed as possible)
• Month & year start/end dates (e.g. June 2007 to April 2008)
• Full-time or part-time status (include hours worked per week)
• Salary/Rank etc.
• Series and Grade, if applicable, for all Federal positions you have held
• References, current or recent supervisor

Do not include the following types of information in your resume:

• Classified or Government sensitive information
• Social Security Number (SNN)
• Photos of yourself
• Personal information, such as age, gender, religious affiliation, etc.

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. The experience stated in your resume must support your assessment responses.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  Documents Accepted:
  
  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • OF-306
  • Other (1)
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript
  
  Documents Required:
  
  • Resume
  
  Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
  Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
  Applications are accepted online. Applying online will allow you to review and track the status of your application.
• How to Apply
  All applicants are encouraged to apply online.
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 10/05/2023 to receive consideration.To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12133215.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status l...