Address
Form of workSalary: $15.50 - $19.00 Hourly
Location : Durham County, NC
Job Type: Temporary Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 24-03927
Department: Dept of Health and Human Services
Division: HEALTH BENEFITS
Opening Date: 03/20/2024
Closing Date: 3/27/2024 5:00 PM Eastern
Job Class Title: Administrative Associate II
Position Number: 69999999
Salary Grade: TS
Recruitment Range: $15.50 to $19.00
Description of Work
This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on health benefits offered visit
NOTE: If you are a current NC State Government employee, you will be considered for a temporary assignment. However, Temporary Solutions cannot accommodate dual employment.
This temporary position is located in Durham, NC - Durham County. This post is for up to 3 full-time temporary positions.
Telework Availability:
We trust our employees to be self-motivated and successful in hybrid/remote roles; NC Department of Health and Human Services offers work from home options and variable work schedule flexibility for this position.
The Division of Health Benefits requires temporary workers with an approved hybrid telework schedule to work onsite at their assigned duty station at least 8 working days per month. More information on this arrangement may be obtained at the time of the interview.
Hourly Rate: $15.50 to $19.00
(Hourly Rates are based on education, experience, equity, and budget)
Position Overview:
The Administrative Associate II for the Contact Center is designed to perform all required Customer Service Center functions and responsibilities. These functions and responsibilities include: Help Desk, Call Center, PASSR, and N.C. Health Choice for Children programs, Tier I and Tier II. This individual must possess the knowledge, skills, and ability to operate effectively to satisfy a variety of needs for the Customers. This position requires an individual with excellent communication skills, attention to detail and strong strategic thinking abilities.
Job Specific Responsibilities:
Knowledge, Skills and Abilities / Competencies
To receive credit for all your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following:
Management Preferences:
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services (NCDHHS) works closely with beneficiaries, health care professionals, community leaders and advocacy groups; local, state, and federal entities; and other community partners vested to improve the health and safety of all North Carolinians by providing essential human services. NCDHHS is one of the largest, most complex agencies in the state, with about 17,000 employees.
The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid, NC Medicaid Managed Care and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $21 billion in state and federal funds per fiscal year, DHB ensures that more than 96,000 enrolled providers are reimbursed for delivering covered services to 2.9 million beneficiaries.
Realizing the strength of DHB lies in its employees, DHB remains dedicated in its efforts to create and maintain a diverse, equitable and inclusive workplace environment.
Pre-Employment criminal background checks are required for all positions with the Division of Health Benefits (DHB).
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.
For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact us at Medicaid.Recruitment@dhhs.nc.gov.
NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
The budgeted hourly rate range for this assignment is $15.50 to $19.00 per hour and the offered rate will be based on your education and experience, as demonstrated in your application. If selected for this assignment, would an hourly rate within the range of $15.50 to $19.00 be acceptable to you?
02
This is a temporary position. Permanent or time-limited State of NC employees can be considered for this position. Please select one of the following that best applies to you:
03
How many years of experience do you have working in a call center? You must include this experience in your application to receive credit.
04
Do you have previous experience adhering to call center metrics? You must include this experience on your application in order to receive credit.
05
Which of the following Microsoft Office applications are you proficient in? Please check all that apply.
06
Which of the following best describes your skill level in Microsoft Excel?
07
Have you ever been convicted of an offense against the law other than a minor traffic violation? (A conviction does not mean that you cannot be hired. The offense and how recently you were convicted will be evaluated in relation to the job for which you are applying).
08
If you answer "yes" that you have been convicted of an offense against the law other than a minor traffic violation, please explain the nature of the conviction and the offense. If you answered "no" to the conviction question, please enter "N/A" as your response.
Required Question
Location : Durham County, NC
Job Type: Temporary Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 24-03927
Department: Dept of Health and Human Services
Division: HEALTH BENEFITS
Opening Date: 03/20/2024
Closing Date: 3/27/2024 5:00 PM Eastern
Job Class Title: Administrative Associate II
Position Number: 69999999
Salary Grade: TS
Recruitment Range: $15.50 to $19.00
Description of Work
This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on health benefits offered visit
NOTE: If you are a current NC State Government employee, you will be considered for a temporary assignment. However, Temporary Solutions cannot accommodate dual employment.
This temporary position is located in Durham, NC - Durham County. This post is for up to 3 full-time temporary positions.
Telework Availability:
We trust our employees to be self-motivated and successful in hybrid/remote roles; NC Department of Health and Human Services offers work from home options and variable work schedule flexibility for this position.
The Division of Health Benefits requires temporary workers with an approved hybrid telework schedule to work onsite at their assigned duty station at least 8 working days per month. More information on this arrangement may be obtained at the time of the interview.
Hourly Rate: $15.50 to $19.00
(Hourly Rates are based on education, experience, equity, and budget)
Position Overview:
The Administrative Associate II for the Contact Center is designed to perform all required Customer Service Center functions and responsibilities. These functions and responsibilities include: Help Desk, Call Center, PASSR, and N.C. Health Choice for Children programs, Tier I and Tier II. This individual must possess the knowledge, skills, and ability to operate effectively to satisfy a variety of needs for the Customers. This position requires an individual with excellent communication skills, attention to detail and strong strategic thinking abilities.
Job Specific Responsibilities:
- Provide reviews and resolution to Manage Care Medicaid and Direct Medicaid complex issues including Pharmacy, Durable Medical Equipment, Behavior Health, Department of Social Service, Recipient and Providers.
- Monitor expected metrics, targets, and time measurement goals.
- Observe and review data analytics and share information for improvement or accomplishment
- Identify problems and forecast needed changes.
Knowledge, Skills and Abilities / Competencies
To receive credit for all your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following:
- Excellent oral and written communication skills, including the ability to compose clear error free summaries, memos, and letters
- Excellent time management and organizational skills
- Demonstrated skills providing timely and courteous Customer Service in an office environment
- Strong proficiency in Microsoft Office products (Excel, Outlook, PowerPoint, and Word)
- Ability to establish and maintain effective working relationships
- Ability to work independently with minimum supervision
Management Preferences:
- Previous experience working in a call center
- Bilingual (preferably Spanish and English)
- Familiarity with medical terms or medical insurance
- Knowledge of Medicaid and healthcare industry process and procedures
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services (NCDHHS) works closely with beneficiaries, health care professionals, community leaders and advocacy groups; local, state, and federal entities; and other community partners vested to improve the health and safety of all North Carolinians by providing essential human services. NCDHHS is one of the largest, most complex agencies in the state, with about 17,000 employees.
The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid, NC Medicaid Managed Care and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $21 billion in state and federal funds per fiscal year, DHB ensures that more than 96,000 enrolled providers are reimbursed for delivering covered services to 2.9 million beneficiaries.
Realizing the strength of DHB lies in its employees, DHB remains dedicated in its efforts to create and maintain a diverse, equitable and inclusive workplace environment.
Pre-Employment criminal background checks are required for all positions with the Division of Health Benefits (DHB).
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.
For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact us at Medicaid.Recruitment@dhhs.nc.gov.
NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
The budgeted hourly rate range for this assignment is $15.50 to $19.00 per hour and the offered rate will be based on your education and experience, as demonstrated in your application. If selected for this assignment, would an hourly rate within the range of $15.50 to $19.00 be acceptable to you?
- Yes
- No
02
This is a temporary position. Permanent or time-limited State of NC employees can be considered for this position. Please select one of the following that best applies to you:
- I am currently employed in a permanent position with the State of NC.
- I am currently employed in a temporary position with the State of NC.
- I am a former permanent or temporary employee of the State of NC.
- I am a retiree of the State of NC government system employed in a temporary position.
- I am a retiree of the State of NC government system NOT employed in a temporary position.
- None of the above.
03
How many years of experience do you have working in a call center? You must include this experience in your application to receive credit.
- No experience
- Less than 1 year
- 1 to 2 years
- 2 to 4 years
- 4 to 6 years
- More than 6 years
04
Do you have previous experience adhering to call center metrics? You must include this experience on your application in order to receive credit.
- Yes
- No
05
Which of the following Microsoft Office applications are you proficient in? Please check all that apply.
- Access
- Excel
- Outlook
- PowerPoint
- Word
- None of the above
06
Which of the following best describes your skill level in Microsoft Excel?
- No experience with Excel
- Beginner (create document, enter and edit text, SUM text)
- Intermediate (utilize functions, sort and filter lists, modify tables)
- Advanced (create and edit pivot tables, advanced queries, VLOOKUP)
07
Have you ever been convicted of an offense against the law other than a minor traffic violation? (A conviction does not mean that you cannot be hired. The offense and how recently you were convicted will be evaluated in relation to the job for which you are applying).
- Yes
- No
08
If you answer "yes" that you have been convicted of an offense against the law other than a minor traffic violation, please explain the nature of the conviction and the offense. If you answered "no" to the conviction question, please enter "N/A" as your response.
Required Question
