Meals On Wheels Volunteer Coordinator

Job Summary: The Meals on Wheels (MOW) Volunteer Coordinator coordinates the day-to-day functions of daily meal deliveries in multiple counties. This position facilitates all volunteer & employee deliveries and assists clients with any concerns they may have. The Volunteer Coordinator onboards, trains, and builds rapport with all new and existing volunteers. This position plans and executes volunteer recognition events under the direction of the Meals on Wheels Program Manager. They will also fill in as a backup driver for MOW drivers when needed.

Compensation: The hourly wage for this position is between $18.00 - $24.00, DOE. Includes a full benefits package of medical, dental, and vision insurance, Utah State Retirement, long-term disability, paid holidays, sick and annual time accrual, 401k contributions, and more

FLSA: Hourly, Full-time, non exempt

Schedule: Regular office hours are Monday through Friday, 7:30 am to 6 pm. Work schedules will be determined by the employee and their Supervisor and/or Department Manager and approved by their Supervisor.

Reports to: MOW Program Manager

Application: This position will be open until filled. Candidates can submit a resume to mountainland.org/careers or apply through any of the job boards where posted. The first review of resumes will begin with submissions received by 03/01/2024. If selected for the position, applicants will be required to consent to background screening and/or drug and alcohol testing.

We are looking for an innovative, collaborative, and driven individual with a passion for the MAG region and its future. Come be a part of our team!

Duties and Responsibilities:

• Onboards, trains, and builds rapport with all new and existing volunteers through phone, text, and emails, responding in a timely and professional manner. This includes handling scheduling issues, questions, and concerns.
• Coordinates annual volunteer appreciation events.
• Monitors daily and weekly volunteer route holes and coordinates with volunteers and drivers to ensure all routes will be delivered.
• Answers the main MOW phone line and responds to clients and resolves questions, concerns, or requests.
• Manages routes including size, the area covered, volunteers and substitutes working the routes, drop-off and pick-up locations, and maintenance of those locations.
• Participates in building community partnerships with the MOW Program Manager
• Facilitates volunteer presentations and training.
• Assist with the intake process for new clients including administering the state assessment.
• Performs record keeping, data entry, file archiving, inbound phone calls, and reporting.
• Completes general reception and administrative duties.
• Receives calls and walk-in clients and provides general customer service.
• Fills in as a backup driver for MOW drivers when needed.
• Other duties as assigned.

Supervisory Responsibilities: None

Required Knowledge, Skills, and Abilities:

• Experience facilitating a large volunteer operation
• Excellent written and verbal communication skills
• Excellent customer service skills
• High attention to detail and strong organizational skills
• Ability to establish and maintain effective working relationships
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem solving skills
• Ability to work in an environment with frequent interruptions
• Proficient in Google Suite and MS Office
• Considerable knowledge of Google Workspace, Zoom, and a willingness to learn new software applications
• Patience & Flexibility to take on multiple projects at once with accurate data entry skills
• Experience working and navigating between various database systems
• Comfortable working with the older adult population

Education and Experience:

• High school Diploma or equivalent
• Two years of volunteer management, administrative or related experience
• Must have a valid drivers license
• Bilingual, Spanish & English speaking (preferred)

Other Duties and Responsibilities: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements: This position requires the individual to sit at a desk or in meetings for extended periods of time, regularly walk and stand, occasionally lift, carry, push, pull or otherwise move objects weighing up to 15 lbs. Occasionally drives a motor vehicle within the MAG counties.

MOUNTAINLAND ASSOCIATION OF GOVERNMENTS IS AN EQUAL OPPORTUNITY EMPLOYER. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.