Master Scheduler

The Master Scheduler plays a crucial role in a Security Guard company by overseeing and managing the scheduling and deployment of security personnel. This role requires exceptional organizational skills, attention to detail, and the ability to effectively coordinate and communicate with various stakeholders, including clients, security guards, and management. The Master Scheduler ensures that the company's security operations run smoothly and efficiently, meeting client requirements and maintaining high standards of service.

Responsibilities:

1. Scheduling and Deployment:

• Create and maintain an accurate master schedule for security personnel, considering client requirements, shifts, and available resources.
• Coordinate with clients to understand their security needs and preferences.
• Assign appropriate security personnel to client sites based on skills, experience, and availability.
• Monitor and adjust schedules as necessary to address changes in client requirements or unforeseen circumstances.

1. Communication and Coordination:

• Communicate regularly with security guards to confirm availability, schedule changes, and provide assignment details.
• Collaborate with the operations team to ensure all client requests are fulfilled and any scheduling conflicts are resolved.
• Liaise with clients to confirm schedules, address concerns, and provide updates as needed.
• Act as the main point of contact for security guards regarding scheduling and assignment-related inquiries.

1. Resource Management:

• Track and maintain records of security personnel availability, absences, and time off.
• Optimize the allocation of resources to maximize efficiency and minimize overtime costs.
• Monitor and manage guard certifications, training requirements, and license renewals to ensure compliance with regulatory standards.
• Maintain accurate documentation of schedules, assignments, and any schedule-related changes.

1. Performance Monitoring and Reporting:

• Monitor the performance and punctuality of security personnel to ensure adherence to assigned schedules.
• Provide regular reports to management on scheduling metrics, such as resource utilization, on-time performance, and overtime expenses.
• Identify areas for improvement in scheduling processes and propose solutions to enhance efficiency and customer satisfaction.

Qualifications:

• High school diploma or equivalent; additional education or certification in a relevant field is a plus.
• Previous experience in scheduling or workforce management, preferably in the security industry.
• Strong organizational and time-management skills with the ability to handle multiple priorities simultaneously.
• Excellent communication and interpersonal skills to effectively interact with security guards, clients, and internal teams.
• Proficiency in using scheduling software or tools.
• Attention to detail and the ability to maintain accurate records.
• Problem-solving skills to address schedule conflicts and unexpected changes effectively.
• Knowledge of relevant labor laws, regulations, and industry standards related to scheduling and workforce management.

WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?

Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to growboth personally and professionally. We strive to offer the best compensation, benefits, flexibility, and unique perks possible while promoting a positive work lifebalance. At Arrow, we understand how important this is to our people. And our people are important to us.

With over 1800 employees and growing every day, Arrow Security has a great track record, reputation and company values; We offer an enjoyable and collaborative culture with great communication and respect in a safe workplace. At Arrow Security, "We Care" is our Motto. And we make sure to take care of the people who take care of our clients.

And here is some of what we offer:

• PAY ON WEEKLY BASIS AND DIRECT DEPOSIT!
• HEALTH BENEFITS PLANS FOR OUR FULL TIME SECURITY STAFF!
• WE KEEP YOU WORKING CLOSEST TO HOME!
• EMPLOYEE PERKS, EMPLOYEE REFERRAL AND BONUS PROGRAMS!

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.

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