Marketplace Enterprise Feed Manager

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top e-commerce shopping destinations around the world.

What makes us different from other SaaS companies in the space?

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their e-commerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Global Operations team at Feedonomics

The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. Our Global Operations for Marketplaces team is an outstanding team supporting clients listing their products on top shopping destinations like Amazon, eBay, Walmart, and Target Plus! Just listing on these shopping destinations doesn’t translate to immediate success and it is our Marketplace Operations team who is there to support each client along their marketplace journey. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.

The Role

The Marketplace Enterprise Feed Manager is responsible for the overall project and technical management of Feedonomics’s Enterprise-Level Marketplace clients. This includes oversight during onboarding implementation, post-onboarding account health, and continuous growth. This position is within the Marketplace Operations department and has support from a supervisor and management staff.

The Responsibilities

• Routinely review live product and order integrations to ensure high-quality performance, resolve platform issues & marketplace errors, identify opportunities for optimization or other improvements to feeds
• Stay up to date on changes to Marketplace processes/policies and Feedonomics platform releases and leverage new tools & features to better serve clients
• Oversee communication and work done during onboarding and post-live stages and delegate work to appropriate teams
• Ensure feeds are set up & scheduled as discussed with the client. Document any essential changes to feed rules or export conditions.
• Ensure Orders are setup as expected and resolve any configuration or fulfillment-related issues that may arise
• Engage Client Engagement Managers as needed to resolve and prevent potential issues, identify upsell opportunities, and address out of scope requests
• Maintain monthly/recurring calls with clients to review account status, discuss upcoming projects, and identify any changes needed to resolve issues or improve feeds
• Keep immediate supervisor informed of any client escalations and provide weekly updates on the status of accounts, special projects, and other ad hoc assignments while keeping internal account notes up to date
• Adhere to Feedonomics procedures and best practices through managing internal documentation, updating account notes and following process documents

The Requirements

• 5+ years experience with marketplace account management, focusing on managing product feeds and data
• Hands-on experience with top US Marketplaces such as Amazon, Walmart, and eBay. International Marketplaces are a plus.
• Ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Excellent written and verbal communication skills
• Bachelor’s Degree required or equivalent work experience

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• Monthly half-day Fridays (yes, really!)
• 401K retirement plans
• Family benefits, such as parental leave, transition benefits for new parents, newborn sick leave, adoption assistance, pet insurance, and more
• Educational assistance as well as Feedonomics certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Referral bonus program

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

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