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Form of workAt Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.
Our Marketing Executive International (SXM) entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.This is a temporary task force assignment in Sint Maarten. If qualifications are met, opportunities to relocate to the island permanently may be available.
Why do Team Members Like Working for us?
- Driven hourly pay.
- Medical, Dental, and Vision benefits starting on Day 1
- Generous Vacation Time Off Program
- Paid Sick Time
- GO Hilton Discounted hotel rates worldwide.
- 401(k) program with company match
- Employee stock purchase program - purchase shares at a discounted rate
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- And much more!
- Conducts pre-arrival calls to owners, renters, and exchangers. Confirms appointments with guests to ensure tour reservations and improve show rate. Completes required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
- Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Follows gifting procedures to ensure costs are met monthly.
- Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information. Distributes only HGV-authorized information, collateral, and materials. Maintains location operating standards.
- Carries out all other reasonable requests by management that one is capable of performing. Contacts appropriate management with any guest issues.
Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Experience in customer service for at least a year is vital.
- Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
- Proficiency in English is required (speak, read, write).
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Minimum of 2+ years experience selling and booking tours, activities, concierge services.
- 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
