Marketing & Community Outreach Associate

Our firm is an outreach organization sponsored by some of the most prestigious and nationally recognized telecommunication clients. We are one of the fastest-growing outreach programs in our area, with a network impacting thousands of individuals nationwide.

Our Marketing & Community Outreach Associate team shapes our company and connects us to our communities.

Our team is our greatest asset, and we strive to create an environment where everyone has the tools, feedback, and opportunity to excel and grow professionally in the Marketing & Community Outreach Associate role.

Our mission is to ensure that our members have communication outlets and services to better their economic circumstances; we significantly improve the tools necessary to provide stability for low-income families in the Vallejo area. Our Marketing & Community Outreach Associates shape our company and connect us to our communities. We look to recruit and retain intelligent, driven leaders who are passionate about the community and embody our five cultural drivers:

• Dream Big, Plan Wisely
• Break Down the Walls
• Think Critically, Speak Up, Deliver with Pride
• Inspire Through Trust, Lead By Example
• Be Unstoppable

The Marketing & Community Outreach Associate acts as a liaison between our outreach program and its members or potential members. Responsible for assisting members or potential members with issues and/or inquiries they may have about their applications. This role is responsible for receiving and addressing member inquiries, resolution of member complaints, client education, and retention of membership.

Marketing & Community Outreach Associate Responsibilities:

• Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
• Assisting members in enrollment and provider services.
• Following-up on customer inquiries and complaints that have not been resolved.
• Communicating effectively to members to ensure members understand expectations of their concerns.
• Performing research on billing inquiries and claims to provide service.
• Acting as a liaison between the member and various departments to address concerns.
• Additional duties as assigned.

Marketing & Community Outreach Associate Requirements:

• Maintains a high-energy attitude
• Interested in learning work ethics and motivational skills
• Strives for growth in a team dynamic
• Open to management training

Our clients we represent believe in fair opportunities and would like to welcome all candidates who desire to expand their career and become a major contributor to our company. If you have no or little experience, we provide full training and support to candidates.

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