Market Research Specialist

Duties

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

As a Market Research Specialist, you will:

• Serve as a technical expert with responsibility for:

Qualitative and quantitative Market Research expertise in: sales and Market Research studies and analyses; new product introduction; market intelligence; research contract management; customer satisfaction research; developing marketing plans and strategies; survey design; moderator's guide development; federal government data collection requirements; usability of primary, secondary and syndicated research; and the presentation of research findings, reports, analyses and summary data to business decision-makers.

• Use government and private industry best practices to develop the Sales and Marketing (SAM) Market Research program including online survey and data collection methods, statistical validity of various quantitative approaches, the behavioral science associated with survey and focus group execution, creating data collection instruments that address sales and marketing research needs, connecting research approaches, findings and reports to sales and marketing needs.
• Use research to establish baseline and post implementation measures for branding and brand recognition, consumer awareness and attitudes, and customer satisfaction with numismatic products, programs, services and sales experience.
• Use a variety of research data sources to make improvement or directional recommendations to staff in SAM.

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

As a Market Research Specialist, you will:

• Serve as a technical expert with responsibility for:

Qualitative and quantitative Market Research expertise in: sales and Market Research studies and analyses; new product introduction; market intelligence; research contract management; customer satisfaction research; developing marketing plans and strategies; survey design; moderator's guide development; federal government data collection requirements; usability of primary, secondary and syndicated research; and the presentation of research findings, reports, analyses and summary data to business decision-makers.

• Use government and private industry best practices to develop the SAM Market Research program including online survey and data collection methods, statistical validity of various quantitative approaches, the behavioral science associated with survey and focus group execution, creating data collection instruments that address sales and marketing research needs, connecting research approaches, findings and reports to sales and marketing needs.
• Use research to establish baseline and post implementation measures for branding and brand recognition, consumer awareness and attitudes, and customer satisfaction with numismatic products, programs, services and sales experience.
• Use a variety of research data sources to make improvement or directional recommendations to staff in SAM.

Requirements

Conditions of Employment

• All employees must wear face masks while on MINT property when required by CDC and Federal guidelines.
• A one-year probationary period may be required.
• Public Trust - Background Investigation will be required.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.

This opportunity is also open to Status Candidates under Announcement 24-MINT-249. Please refer to that announcement for details on open period, eligibility, and how to apply.

Key Requirements:

• Please refer to "Conditions of Employment."
• Click "Print Preview" to review the entire announcement before applying.
• Must be U.S. Citizen or U.S. National

Qualifications

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year and indicate number of hours worked per week on your resume.

For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized Experience for this position includes:

• Leading qualitative/quantitative Market Research studies and analyzing the study findings; AND
• Developing and presenting research reports of findings for staff and management; AND
• Creating recommendations of change based on Market Research and its findings; AND
• Focusing on customer satisfaction in relation to products, programs, and services.

For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service.

Specialized Experience for this position includes:

• Researching the market using both qualitative/quantitative studies and analyzing the study findings; AND
• Presenting research reports of findings for staff; AND
• Creating recommendations of change based on Market Research and its findings.

For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service.

Specialized Experience for this position includes:

• Researching the market using both qualitative/quantitative; AND
• Developing research reports of findings to assist in change recommendations.

OR

• Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree

OR

• LL.M., if related

OR

• You may qualify with a combination of experience and education.

To combine education and experience, your total qualifying experience is calculated as a percentage of the experience required for the grade level. Then, your education is calculated as a percentage of the education required for the grade level. The two percentages are added together. The total percentage must equal at least 100 percent to qualify for that grade level. (Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education).

Education

Education Requirements: The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Additional information

OTHER INFORMATION:

• We may select from this announcement or any other source to fill one or more vacancies.
• This is a bargaining unit position.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions.
• Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Attention to Detail, Research and Analysis, Project Management and Communication.

Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 85 or better to be rated as "well qualified" to receive special selection priority.

Required Documents

A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.

CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".)
- If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

REINSTATEMENT: If you are a former federal employee that has been separated for at least one year, and wish to be non-competitively reinstated for a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND the last performance appraisal you received from your federal employment which shows at least a fully successful rating.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

EDUCATION DOCUMENTATION:

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

RECOMMENDED DOCUMENTS: In addition, we recommend that you submit copies of the following:

• A list of awards received (if applicable). DO NOT send copies of awards.
• A copy of your most recent completed performance appraisal.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants interested in applying for this opportunity MUST submit their application via USAJobs. Applications received via Indeed will NOT be considered.

For status applicants (24-MINT-248), please use this link: https://www.usajobs.gov/GetJob/ViewDetails/777262300

For public candidates (24-MINT-249-P), please use this link: https://www.usajobs.gov/GetJob/ViewDetails/777263400

Job Type: Full-time

Pay: $82,764.00 - $153,354.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Washington, DC 20001: Relocate before starting work (Required)

Work Location: In person